HVAC Specialist (Water Source Heat Pumps/Geothermal)

Bosch Group•Londonderry, NH

1d•Hybrid

About The Position

We are seeking a knowledgeable and customer-focused HVAC Specialist to provide expert phone and email-based troubleshooting and applications assistance for residential and commercial water-source heat pump, geothermal, air-conditioning, and heat pump systems. You will support contractors, dealers, engineers, architects, and homeowners by delivering timely, accurate technical solutions and guidance.

Requirements

3+ years of hands-on experience in HVAC technical support or a related role, with proficiency in multiple technical competencies.
Strong understanding of HVAC systems including Air-to-Air Heat Pumps, Water Source Heat Pumps, and Geothermal, in residential and commercial environments.
High School diploma or equivalent required.
Technical knowledge of system piping, hydronics, wiring, water source heat pump controls, heat exchange fluid transfer, air conditioning circuits, compressors.
Excellent problem-solving skills, initiative, and a strong customer-oriented approach.
Exceptional communication and phone skills with the ability to work independently and collaboratively.
Strong organizational skills, attention to detail, and a proactive mindset to meet individual and team goals.
Computer proficiency including Microsoft Office Suite (Word, Excel, Access, Outlook); experience with MAS500 or SM+ is a plus.
Typing skills are advantageous.

Nice To Haves

relevant certifications such as NATE, EPA certification is a plus.

Responsibilities

Provide troubleshooting and applications support via phone and email to external customers and internal teams (Customer Service, Sales) on a variety of HVAC systems and components.
Collaborate with Product Management, Quality, Risk Assessment, Warranty, and Returns teams to resolve technical issues and support continuous improvement initiatives.
Assist with new product introductions by reviewing technical materials for accuracy and developing departmental documentation and training resources, including technical videos.
Represent the company in complaint resolution and technical investigations, providing detailed root cause analysis feedback.
Maintain detailed electronic records of customer interactions and manage departmental email communications.
Perform on-site field troubleshooting as needed, including occasional travel domestically and internationally for training or service support.
Support peers by sharing expertise and assisting with their technical development.
Maintain flexibility to provide after-hours support during critical rollouts or escalations as required.
Work from either the office or home using company systems as directed by your supervisor.