HVAC Service Technician

HVAC • Springfield, OR

3d • Onsite

About The Position

Marshall’s Specialty Services is seeking an HVAC Service Technician to perform preventative maintenance and diagnostics on residential heating and air conditioning systems, water heaters, gas and pellet stoves, and gas fireplaces. The role involves performing like-for-like water heater change-outs and handling diagnostic service calls during extended hours and weekend on-call rotations. The technician will also develop a basic understanding of geothermal systems. This is a full-time, non-exempt position with varying work hours, potentially including extended hours and weekend work. The company emphasizes a whole-home approach, focusing on HVAC, insulation, spray foam, and fireplaces, with a mission to educate customers, deliver exceptional workmanship, and create comfortable, efficient homes. The culture is built on quality, teamwork, and integrity.

Requirements

• 4-5 years of related HVAC experience
• Must pass drug and background screens
• Valid driver’s license and insurable through Marshall’s insurance carrier
• Able to communicate clearly in English both verbally and in writing
• Ability to work with tools used in the job in a safe manner
• Water Heater Installer’s License required
• LP License required
• NATE Certification in Gas Heating (Air) Service required
• Great communication skills
• Attention to detail
• Written and Photographic Documentation in Software Program
• Continuous Learning and Professional Development
• Customer/Client focused
• Quality Oriented/Work Standards
• Safety Awareness

Nice To Haves

• Develop beginning understanding and basic troubleshooting skills for geothermal systems.

Responsibilities

• Perform "The Perfect Service Call" during preventative maintenance and diagnostics on residential heating and air conditioning systems, tanked and tankless water heaters, ducted systems, ductless systems, gas and pellet stoves, and gas fireplaces and inserts according to company standards.
• Perform like-for-like tanked and tankless water heater change outs.
• Perform diagnostic service calls during extended hours and weekend on-call rotations with phone assistance as needed.
• Develop beginning understanding and basic troubleshooting skills for geothermal systems.
• Assist with gathering information on-site for commercial maintenance bids.
• Train Level 1 - 3 Service Techs on how to perform The Perfect Service Call during ride-alongs and on the job.
• Run extended hours and on-call weekend rotation service calls with phone assistance as needed.
• Perform residential and light commercial preventative maintenance on all HVAC, water heating and gas fireplace/insert/pellet equipment according to company standards using The Perfect Service Call method.
• Proficiently perform diagnostics and maintenance on tanked and tankless water heaters.
• Proficiently perform diagnostics and maintenance on ducted and ductless equipment.
• Proficiently perform diagnostics and maintenance on gas fireplaces, gas inserts, gas stoves, and pellet stoves and inserts.
• Proficiently perform like-for-like change outs of tanked and tankless water heaters.
• Meet company KPI’s on the monthly Service Incentive Report, specifically meeting or exceeding truck revenue targets for a minimum of 9 out of 12 months.
• Maintain professional appearance and attitude at all times.
• Arrive at the job site at scheduled time and location as dispatched.
• Relocate from one job site to another job site as dispatched during the workday.
• Report to the dispatcher when arriving and leaving job site.
• Operate company vehicle safely, obeying all traffic laws.
• Follow instructions from supervisor and/or dispatcher and carry out work in a timely manner.
• Report problems with company tools or vehicles promptly.
• Report problems with personal tools for possible replacement.
• Report problems with equipment to Service Dispatcher to expedite parts delivery.
• Report problems with customers to Manager or Service Dispatcher immediately.
• Document work with written notes and photos in software program.
• Communicate with customers and collect C.O.D. on service visits as directed.
• Gather information about equipment replacement needs and inform dispatch and sales so they can schedule a replacement estimate appointment using software checklist forms.
• Inform and educate customers about the benefits of preventative maintenance.
• Inform and educate customers on additional products or services available through company.
• Inform customer of replacement options following company guidelines.
• Demonstrate customer service skills.
• Complete all service related forms properly.
• Demonstrate in-depth knowledge of electrical refrigeration principles.
• Demonstrate in-depth knowledge of service tools and testing devices.
• Demonstrate in-depth soldering skills.
• Attend team meetings, scheduled training/ meet training requirements as set by the company.
• Travel may be required for training, events, and job site support.

Benefits

• Medical, dental, and vision insurance, with the base employee plan fully covered by Marshall’s
• 401(k)/Roth retirement plan with up to a 4% company match
• Vacation pay
• Sick pay
• 6 paid annual holidays with an additional personal holiday you choose each year
• Additional incentives such as Spiffs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed