HVAC - Service Technician

Dead River Company•West Lebanon, NH

1d•Onsite

About The Position

This opportunity involves installing and repairing residential and commercial propane and/or oil burner equipment and appliances, with a strong emphasis on customer service. The role requires careful attention to maintaining customer property, respecting confidentiality, and acting as a trusted advisor. Technicians will install, troubleshoot, and repair heating systems according to codes, safety regulations, and company policies, perform efficiency tests, tune-ups, and contract service inspections. The position also involves promoting company products and services, advising customers, maintaining a neat service vehicle with safe tools, and accurately recording parts and labor. Propane technicians will also perform Gas-check inspections.

Requirements

Apprentice, Journeyman or Master designation licensing is necessary in states where required.
Applicable propane CETP certification is required for propane technicians.
Ability to pass a pre-employment physical.
Valid motor vehicle drivers’ license.
Driving record must meet company standards (reviewed at employment and annually thereafter).

Responsibilities

Installs and repairs residential and commercial propane and/or oil burner equipment and appliances while ensuring a high level of customer service.
Carries out responsibilities with particular attention to maintaining customer property, respecting customer confidentiality and working as a trusted advisor.
Installs, trouble-shoots and repairs oil and/or propane heating systems in accordance with applicable codes, safety regulations and Dead River Company policies.
Performs efficiency tests, tune-ups, and contract service inspections.
Eliminates call-backs and reduces liability by ensuring that all work is performed safely and accurately.
Promotes image as a trusted advisor through a neat appearance, clean uniform and timely, safe and courteous service.
Promotes Dead River company products and services.
Advises customers on best options for specific needs.
Maintains a neat and orderly service vehicle.
Ensures that all tools and equipment are in safe operating condition.
Immediately records and reports parts and labor for service calls in accordance with company procedures.
Maintains and tracks parts inventories in service vehicle.
Participates in night and weekend on-call schedule as necessary.
Reports all accidents, spills, and liability claims.
Performs propane Gas-check inspections according to applicable codes and company policy without supervision (for Propane technicians).