HVAC Service Technician (no on-call)

O’Dell HVAC Group•Ottawa, ON

5d•Onsite

About The Position

O'Dell HVAC Group is seeking an HVAC Service Technician to join their Service team. This role involves working with contractors during installs and start-ups, ensuring smooth operations, and providing expert support both in the field and over the phone. The technician will troubleshoot technical issues and work with industry-leading products. This is not an on-call position, with regular working hours from 8:00 am to 5:00 pm, Monday to Friday, on-site.

Requirements

Licensed 313A Refrigeration Mechanic and G1 Gas Technician
Member in good standing with the Ontario College of Trades
Hold a valid G-class driver’s license in good standing and clean driver's abstract
Willing and able to travel within our service territories (territory dependent on location of hire)
Three to five (3-5) years of experience with commercial and industrial HVAC service
A solid understanding of computers and Microsoft Office, including openness to learning – computers and electronics are a large part of how we support modern HVAC systems
Strong communication skills, both verbally and written
Detail-oriented and reliable, following through on deadlines and commitments to customers
Dependable, punctual, and ready to lend a hand to team members
Meet the physical requirements of the role, which include: Lifting up to 50lbs, Climbing stairs and ladders, and working at heights, Bending, pushing, pulling, and kneeling, Sitting for long periods of time while driving, Working in extreme temperatures (heat and cold)

Responsibilities

Be the expert voice for customers on the O’Dell product lineup
Startup and commission new systems alongside contractors, ensuring everything runs smoothly and safely
Offer virtual or phone support to installers and technicians for assistance with wiring, piping, programming, and general troubleshooting
Collaborate with our Sales team to assist with product layout and integration across a wide range of products
Connect with our manufacturers to obtain technical information and support materials
Attend customer sites to provide hands-on support during installs, commissioning, troubleshooting, and additional responsibilities as required
Assist with processing warranty claims by working closely with contractors and our internal team to keep the process moving in a timely manner
Travel to manufacturer facilities for in-depth product training as required
Other responsibilities as assigned