HVAC Service Technician

One Hour Heating & Air Conditioning Corporate Store

5d•Onsite

About The Position

One Hour Heating & Air Conditioning, an affiliate of Authority Brands, is seeking experienced HVAC Service Technicians to join their team in Northern Colorado. The company is under new management and offers competitive compensation, a sign-on bonus, and a comprehensive benefits package. Technicians will be responsible for servicing and repairing heating and air conditioning systems, assessing systems for repair or replacement, and ensuring customer satisfaction.

Requirements

Two or more years of experience in the HVAC industry.
Must have prior, successful experience as a Service & Repair Technician in the HVAC industry.
EPA Type 1 and 2 Required.
Must display strong communication skills and technical competence.
Must sign the Company Code of Ethics and agree to being videotaped for training and compliance purposes at least six (6) times per year.

Nice To Haves

NATE certification preferred.

Responsibilities

Serves the clients of the company by expertly servicing and repairing heating and air conditioning systems and components.
Focuses on technical excellence in order to help live up to the company’s unique proposition of Always On Time…Or You Don’t Pay A Dime! ®.
Utilizes the Straight Forward Pricing Guide® system, including the True Cost Calculator on each call.
Assess systems to determine repair vs. replace recommendations to clients. Explains each service and repair performed to the customer each time a service or repair is completed. Makes sure that the client is 100% satisfied with all work.
Tests each system after each service or repair is completed prior to leaving the customer’s home to make sure that the system is working properly and that it was fixed right the first time.
Performs a proper inspection of the customer’s system to prevent future breakdowns.
Accurately completes all paperwork including. All recommendations are written on invoices.
Explains Club Membership Agreements to every customer and maintains a conversion rate of at least 25% of non-Club Members and a 90% renewal rate on existing Club Members.
Provides customer leads to the Sales Lead Coordinator when identifying a potential need for system additions or replacements.
Obeys the One Hour Code of Ethics, Team Rules, and Team Philosophy.