HVAC Service Technician IV

Service Experts • Scarborough, ME

9d • Onsite

About The Position

Under minimal supervision, the HVAC Service Technician IV performs diagnostic, service, and maintenance work on residential and/or light commercial HVAC equipment and accessories. The technician communicates with customers, answers questions, resolves problems, and works to ensure complete customer satisfaction while promoting the company’s products and services. The position works under the direction of the Field Supervisor or General Manager.

The role includes servicing heating, air conditioning, ventilation, and refrigeration equipment; identifying and preventing equipment problems; completing routine maintenance and cleaning; delivering and removing parts and equipment; documenting customer calls and collecting payment; coordinating with dispatch; and maintaining company vehicles, tools, and stock. The technician represents the company professionally and reliably, and performs other related duties as needed. The listed work location is 30 Center St, Scarborough, Maine.

The position requires a high school diploma or GED, additional training, technical training certification, and at least six years of HVAC experience. Required credentials include applicable licenses or certifications, EPA and safety certifications, and a valid driver’s license with an acceptable driving record. The technician must be available for flexible hours and on-call shifts as needed, and must be able to meet the physical and environmental demands of HVAC service work.

Requirements

• High school diploma or GED, additional training, technical training certification, and at least 6 years of HVAC experience.
• Possess all valid licenses or certifications required by applicable governmental laws or regulations for the geographical work area.
• EPA and safety certifications required.
• Skill in servicing heating, air conditioning, and ventilation equipment and related accessories.
• Proficient mechanical aptitude and ability to operate necessary tools and equipment.
• Ability to read wiring diagrams and troubleshoot electrical, refrigerant, and duct-system problems on HVAC equipment.
• Ability to start up systems, balance airflow, and align belts and pulleys with little to no supervision.
• Ability to install a basic duct fitting.
• Ability to troubleshoot and repair electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision.
• Effective communication skills to interact with customers and resolve issues, complaints, or concerns.
• Effective time-management and organizational skills.
• Valid driver’s license with an acceptable driving record.
• Availability to work flexible hours and on-call shifts as needed.
• Ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces; continually climb, balance, stoop, kneel, crouch, and/or crawl.
• Ability to work in varied environmental conditions, including hot, cold, indoor, outdoor, dry, humid, slippery, elevated, and congested areas.
• Ability to safely climb ladders rated for a 300-pound load while wearing a 30-pound tool belt.
• Natural or corrected vision sufficient for close, distance, and peripheral vision with normal depth perception.
• Ability to lift up to 75 pounds and lift and carry items weighing up to 50 pounds.

Responsibilities

• Perform residential and/or light commercial service and maintenance calls under minimal supervision.
• Analyze, diagnose, and resolve customer problems courteously, professionally, promptly, and accurately.
• Diagnose and service heating, air conditioning, ventilation, and refrigeration equipment and accessories.
• Inspect and run diagnostics on equipment to identify potential problems and prevent premature breakdowns or callbacks.
• Complete routine maintenance and equipment cleaning as needed or required.
• Deliver and remove parts and equipment needed to complete service work.
• Record required customer-call information using a handheld device and complete paperwork neatly, promptly, completely, and accurately.
• Collect payment from customers.
• Communicate with dispatch while on duty to provide accurate status and availability updates.
• Deliver excellent customer service and sustain high levels of customer satisfaction.
• Promote products and services, and report replacement-product sales leads to the Sales and Service Coordinator.
• Use, maintain, and account for company property, vehicles, and tools appropriately.
• Represent the company professionally, honestly, and ethically in business matters and activities.
• Follow standard procedures, keep the company vehicle properly stocked, return defective warranty parts to the branch, and order or replenish vehicle stock as needed.
• Perform similar or other duties as needed or assigned.
• Maintain regular, reliable attendance.

Benefits

• Incentive and bonus opportunities, depending on the position.
• Generous paid time off, including 24 paid days off during the first year and 29 paid days off after the second year.
• Advancement and career-growth opportunities across the U.S.
• Company-sponsored medical, dental, and vision insurance programs.
• Company-provided smartphone, tablet, uniform plan, and tool replacement program.
• Internal Training Academy.
• 401(k) retirement savings plan with company matching contributions.
• Company-paid employee life insurance, with options for family coverage.
• Short-term and long-term disability insurance options.
• Supplemental programs including legal advice, pet insurance, and health advocacy programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED