HVAC Service Technician III

Service Experts Heating & Air Conditioning•Philadelphia, PA

24d

About The Position

Under minimal supervision, the HVAC Service Technician III performs diagnostic, service, and maintenance work on residential and/or light commercial HVAC equipment and accessories. The technician communicates with customers, answers questions, resolves problems, promotes products and services, and works to ensure complete customer satisfaction. The role works under the direction of the Field Supervisor or General Manager. The technician performs service and maintenance calls, diagnoses and repairs heating, air conditioning, ventilation, and refrigeration equipment, completes routine maintenance and cleaning, and inspects equipment for potential problems. Duties also include documenting customer calls using a handheld device, completing paperwork, collecting payments, communicating status and availability to dispatch, maintaining and stocking the company vehicle, and properly caring for company property, tools, and equipment. The position requires reliable attendance, professional and ethical conduct, and a strong focus on customer service. The position is based at 319 Westtown Rd A, West Chester, PA 19382. Flexible hours and on-call shifts may be needed. The work involves accessing HVAC units in indoor and outdoor locations, including attics, basements, and crawl spaces, and working in varied environmental conditions.

Requirements

High school diploma or GED, additional training, technical training certification, and at least 4 years of HVAC experience.
Possess all valid licenses or certifications required by applicable governmental laws or regulations for the geographical work area.
EPA and safety certifications.
Skilled in servicing heating, air conditioning, and ventilation equipment and related accessories.
Proficient mechanical aptitude and ability to operate necessary tools and equipment.
Ability to read wiring diagrams and troubleshoot electrical, refrigerant, and duct-system problems on HVAC equipment.
Ability to start up systems and balance airflow, and align belts and pulleys on all systems with little to no supervision.
Ability to install a basic duct fitting.
Ability to troubleshoot and repair electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision.
Effective communication skills to address customer issues, complaints, or concerns.
Effective time-management and organizational skills.
Valid driver's license with an acceptable driving record.
Availability to work flexible hours and on-call shifts as needed.
Ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces to access HVAC units.
Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
Ability to work in varied conditions, including hot, cold, indoor, outdoor, dry, humid, slippery, elevated, and congested environments.
Ability to safely climb ladders rated for a 300-pound load while wearing a 30-pound tool belt.
Natural or corrected vision sufficient for close, distance, and peripheral vision with normal depth perception.
Ability to lift up to 75 pounds and lift and carry items weighing up to 50 pounds.

Responsibilities

Perform residential and/or light commercial service and maintenance calls under minimal supervision.
Analyze, diagnose, and resolve customer problems in a courteous, professional, timely, and accurate manner.
Diagnose and service heating, air conditioning, ventilation, and refrigeration equipment and accessories.
Inspect equipment and perform diagnostics to identify potential problems and prevent premature or unexpected breakdowns and callbacks.
Complete routine maintenance and equipment cleaning as needed or required.
Deliver and remove parts and equipment needed to complete service work.
Record required customer-call information on a handheld device and complete forms and paperwork neatly, promptly, completely, and accurately.
Collect payment from customers.
Communicate with dispatch while on duty to provide accurate activity and availability updates.
Deliver excellent customer service and sustain high levels of customer satisfaction.
Promote products and services to customers and provide replacement-product sales leads to the Sales and Service Coordinator.
Ensure company property, vehicles, and tools are used, maintained, and accounted for properly.
Follow standard procedures and processes, keep the company vehicle properly stocked, return defective warranty parts to the branch, and order or replenish vehicle stock as needed.
Represent the company professionally, honestly, and ethically in all business matters and activities.
Perform similar or other duties as needed or assigned and maintain regular, reliable attendance.

Benefits

Incentive and bonus opportunities, depending on the position.
24 paid days off in the first year, including vacation, personal holidays, and national holidays.
29 paid days off after the second year.
Advancement and career-growth opportunities across the U.S.
Company-sponsored medical, dental, and vision insurance programs.
Company-provided smartphone, tablet, uniform plan, and tool replacement program.
Internal Training Academy.
401(k) retirement savings plan with company matching contributions.
Company-paid employee life insurance, with options for family coverage.
Short-term and long-term disability insurance options.
Supplemental benefit programs, including legal advice, pet insurance, and health advocacy programs.