HVAC Service Technician III

Fidelity Building Services Group•Wichita Falls, TX

1d•Onsite

About The Position

An HVAC Service Technician provides HVAC/R services with specific responsibility for identifying repair and/or replacement needs, installing, repairing, maintaining and upgrading HVAC/R systems and equipment, and assisting other skilled trades. This role involves diagnosing problems, performing preventative maintenance, responding to emergency situations, and educating customers on service agreements and comfort improvements. The technician is expected to complete approved repairs efficiently and safely, collect payments, maintain vehicle stock and cleanliness, and complete all required paperwork in a timely manner. Additionally, this position may involve supervising other technicians and requires a commitment to exceptional customer service and professional conduct.

Requirements

Ability to arrive on time daily
Proficient Verbal and Written English language skills
Ability to follow and carry out both written and verbal instructions in a timely manner
Ability to safely use ladders including 28’ extension ladders in performance of job duties including climbing and descending from a ladder
Ability to work at heights above ground floor level and move safely over uneven terrain or in confined spaces
Ability to quickly troubleshoot problems
Ability to follow controls/wiring schematic
Ability to braze/solder/weld
Ability to learn and apply diagnostic techniques.
Follow all PPE and safety guidelines
Operate lifts per safety requirements
Participate in Service Agreement Program
Educate customers about products and services JLAC offers
Follow instructions from Service Coordinators and Supervisor
Collect on service calls when required
Offer to make repairs that are needed during service calls
Offer HVAC system replacement option when practical
Communicate with Service Coordinator about parts needs and job completion
Make sure parts needed are ordered in a timely manner
Communicate vehicle repair needs to supervisor
Report company tools that require repair to supervisor
Demonstrate the ability to provide exceptional customer service
Demonstrate the ability to perform planned maintenance as required on residential/commercial HVAC systems
Demonstrate the ability to proficiently troubleshoot residential/commercial air conditioning and heat pump system malfunctions
Demonstrate the ability to diagnose airflow problems and make recommendations to remedy problems
Demonstrate the ability to diagnose and repair chilled water systems and boiler systems
Demonstrate the ability to proficiently diagnose gas furnace problems on both residential/commercial systems
Demonstrate the ability to diagnose and repair various zone systems
Demonstrate the ability to diagnose problems with various DDC control systems
Demonstrate the ability to program VFD drives
Demonstrate the ability to read and follow blue print instruction
Demonstrate the ability to perform startup operations on commercial HVAC systems
Demonstrate the ability to draw and design basic duct systems
Demonstrate the ability perform air flow test and balance procedures
Demonstrate the ability to perform heat load calculations
Pass and maintain NATE Core Exam + 1 specialty (as required by manager)
Receive a passing score of 70 or higher on the Level 4 Technician Test
Willingness to invest time in training seminars and classes.
Adaptability: Manage competing demands and frequent changes in a fast paced work environment.
Maintain professional well groomed, workman like appearance with no visible tattoos or piercings
Maintain professional attitude at all times
High School Diploma or Equivalent
Valid Texas Driver’s License and insurability by Company insurance carrier
Completion of HVAC trade school
7 or more years of field experience as an HVAC Service Technician
EPA Certification
Authorized to work in the U.S. - E-Verify System is used to verify employment eligibility
Will be subject to Pre-Employment drug and alcohol tests, MVR, background investigation and/or credit check

Nice To Haves

Nate Certification (preferred)

Responsibilities

Coordinates with supervisor and/or other trades for the purpose of completing projects and work orders efficiently.
Diagnoses causes of problems and/or failures in heating/air conditioning systems.
Inspects HVAC systems and their components for the purpose of evaluating condition, identifying necessary repairs, and recommending preventative maintenance.
Performs routine preventative maintenance to ensure ongoing functioning of HVAC systems.
Repairs heating and air conditioning systems and/or components for the purpose of ensuring a comfortable living/working environment.
Responds to emergency situations during or after hours to ensure resolution of immediate safety concerns.
Provide customers with information and pricing on service agreements, accessories, quality, cost and other comfort improvements.
Complete approved repairs, improvements, or installations within industry standard times, following proper safety procedures.
Collect for work performed.
Clean equipment and work area upon completion of work.
Coordinate work with dispatch.
Provide information required by dispatch to keep jobs organized and customers informed of progress.
Maintain material stock levels in service vehicle as well as keeping vehicle clean and organized.
Complete paperwork as required on a timely basis.
Perform approved repairs on a timely basis.
May be asked to work in other departments as needed.
May be asked to assume responsibility of jobs that require supervision of others.
Train Level 1-2 technicians.
Create and develop training modules and administer them to other technicians/installers.
Demonstrate the willingness to mentor and assist other technicians.
Maintain vehicle for work efficiency and appearance.
Demonstrate the ability to use company computers, forms and other technology.