HVAC Service Technician III

Service Experts•Columbus, OH

23d

About The Position

Under minimal supervision, the HVAC Service Technician III performs diagnostic, service, and maintenance work on residential and/or light commercial HVAC equipment and accessories. The technician communicates with customers to answer questions, resolve problems, and ensure customer satisfaction, and promotes company products and services. The position works under the direction of the Field Supervisor or General Manager and is based at 4247 Diplomacy Dr, Columbus, OH 43228. The role includes servicing heating, air conditioning, ventilation, and refrigeration equipment; inspecting and maintaining equipment; identifying potential problems; completing service documentation and collecting customer payments; coordinating with dispatch; and maintaining company vehicles, tools, and stock. The technician represents the company professionally and reliably, and performs similar duties as needed or assigned.

Requirements

High school diploma or GED, additional training, technical training certification, and at least 4 years of HVAC experience.
Possess all valid licenses or certifications required by applicable governmental laws or regulations for the geographic work area.
EPA and safety certifications.
Skill in servicing heating, air conditioning, and ventilation equipment and related accessories.
Mechanical aptitude and proficiency operating necessary tools and equipment.
Ability to read wiring diagrams and troubleshoot electrical, refrigerant, and duct-system problems on HVAC equipment.
Ability to start up systems, balance airflow, and align belts and pulleys with little to no supervision.
Ability to install a basic duct fitting.
Ability to troubleshoot and repair electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision.
Effective communication skills for addressing customer issues, complaints, and concerns.
Effective time-management and organizational skills.
Valid driver's license and acceptable driving record.
Availability to work flexible hours and on-call shifts as needed.
Ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces; continually climb, balance, stoop, kneel, crouch, and/or crawl.
Ability to work in varied environmental conditions, including hot, cold, indoor, outdoor, dry, humid, slippery, elevated, and congested settings.
Ability to safely climb ladders rated for a 300-pound load while wearing a 30-pound tool belt.
Natural or corrected vision adequate for close, distance, and peripheral vision with normal depth perception.
Ability to lift up to 75 pounds and lift and carry items weighing up to 50 pounds.

Responsibilities

Perform residential and/or light commercial service and maintenance calls under minimal supervision.
Analyze, diagnose, and resolve customer problems courteously, professionally, promptly, and accurately.
Diagnose and service heating, air conditioning, ventilation, and refrigeration equipment and accessories.
Inspect equipment and perform diagnostics to identify potential problems and prevent premature breakdowns or callbacks.
Complete routine maintenance and equipment cleaning as needed or required.
Deliver and remove parts and equipment needed to complete service work.
Record required customer-call information using a handheld device; complete forms and paperwork accurately and on time; and collect customer payments.
Communicate with dispatch while on duty to provide accurate activity and availability updates.
Deliver excellent customer service and maintain high levels of customer satisfaction.
Promote products and services, and relay replacement-product sales leads to the Sales and Service Coordinator.
Use, maintain, and account for company property, vehicles, and tools appropriately.
Represent the company professionally, honestly, and ethically in business matters and activities.
Follow standard procedures, keep the company vehicle properly stocked, return defective warranty parts to the branch, and order or replenish vehicle stock as needed.
Maintain regular, reliable attendance and perform similar or other duties as needed or assigned.

Benefits

Incentive and bonus opportunities, depending on position.
Generous paid time off.
24 paid days off during the first year, including vacation, personal holidays, and national holidays.
29 paid days off after the second year.
Advancement and career-growth opportunities across the United States.
Company-sponsored medical, dental, and vision insurance.
Company-provided smartphone, tablet, uniform plan, and tool replacement program.
Internal Training Academy.
401(k) retirement savings plan with company matching contributions.
Company-paid employee life insurance, with options for family coverage.
Short-term and long-term disability insurance options.
Supplemental programs including legal advice, pet insurance, and health advocacy.