HVAC Service Technician I

Service Experts Heating & Air Conditioning•Austin, TX

11h

About The Position

Under minimal supervision, the HVAC Service Technician I performs diagnostic, service, and maintenance work on residential and/or light commercial HVAC equipment and accessories. The technician communicates with customers to answer questions, resolve problems, and ensure satisfaction, while also promoting the company’s products and services. The position works under the direction of the Field Supervisor or General Manager. The role includes diagnosing, servicing, inspecting, cleaning, and maintaining HVAC systems; documenting customer calls and collecting payments; coordinating with dispatch; managing vehicle stock, tools, parts, and equipment; and representing the company professionally. The technician is also expected to follow company safety procedures and applicable legislation, report hazards and incidents, use required PPE, and contribute to safety initiatives. The position requires regular, reliable attendance, a valid driver’s license and acceptable driving record, and availability for flexible hours and on-call shifts as needed. Work may involve a range of indoor and outdoor conditions and physically demanding movement through attics, basements, and crawl spaces.

Requirements

High school diploma or GED, with additional training and technical training certification in HVAC.
0–2+ years of HVAC experience; minimum experience is listed as 0–2 years.
Required HVAC technical training certification.
All valid licenses or certifications required by applicable federal, state, provincial, or local laws and regulations for the work area.
EPA and safety certifications.
Skill servicing heating, air conditioning, and ventilation equipment and related accessories.
Mechanical aptitude and ability to operate the tools and equipment necessary to perform service projects.
Ability to read wiring diagrams and troubleshoot electrical, refrigerant, and duct-system problems in HVAC equipment.
Ability to start up systems, balance airflow, and align belts and pulleys with little to no supervision.
Ability to install a basic duct fitting.
Ability to troubleshoot and repair electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision.
Effective communication skills to address customer issues, complaints, and concerns.
Effective time-management and organizational skills.
Valid driver’s license with an acceptable driving record.
Availability for flexible hours and on-call shifts as needed.
Ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces to access HVAC units.
Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
Ability to work in varied conditions, including hot, cold, indoor, outdoor, dry, humid, slippery, elevated, and congested environments.
Ability to safely climb ladders rated for a 300-pound load while wearing a 30-pound tool belt.
Natural or corrected vision sufficient for close, distance, and peripheral vision, with normal depth perception.
Ability to lift up to 75 pounds and lift and carry items weighing up to 50 pounds.

Responsibilities

Perform residential and/or light commercial HVAC service and maintenance calls under minimal supervision.
Analyze, diagnose, and resolve customer problems in a courteous, professional, timely, and accurate manner.
Diagnose and service heating, air conditioning, ventilation, and refrigeration equipment and accessories.
Inspect equipment and perform diagnostics to identify potential problems and prevent premature or unexpected breakdowns and callbacks.
Complete routine maintenance and clean equipment as needed or required.
Deliver and remove parts and equipment needed to complete service work.
Record required customer-call information on a handheld device and complete forms and paperwork accurately, neatly, and on time.
Collect payment from customers.
Communicate with dispatch while on duty to provide accurate activity and availability updates.
Deliver excellent customer service and sustain high levels of customer satisfaction.
Promote products and services to customers and relay replacement-product sales leads to the Sales and Service Coordinator.
Ensure company property, vehicles, and tools are properly used, maintained, and accounted for.
Follow standard procedures, keep the company vehicle properly stocked, return defective warranty parts to the branch, and replenish vehicle stock as needed.
Represent the company professionally, honestly, and ethically in business matters and activities.
Report unsafe acts, conditions, hazards, policy or legislative violations, injuries, and incidents to the direct supervisor or manager as required.
Correct substandard acts or conditions within the technician’s area of control and use and maintain prescribed personal protective equipment.
Follow safety rules and procedures, operate devices and equipment as prescribed, participate in safety initiatives, and provide input on plans to eliminate accident exposures.
Avoid actions that endanger others, remove or disable safety protections, or involve pranks or rough behavior.
Perform similar or other duties as needed or assigned and maintain regular, reliable attendance.