HVAC Service / Sales Manager

Goettl Career • Reno, NV

6h • Hybrid

About The Position

Great diagnostics start with great leadership. That’s the job. Role pays $70K–$75K base salary plus a bonus plan. Goettl has been in the business since 1939. We Do Things The Right Way, Not The Easy Way® — and the HVAC Service Manager is the person who holds that standard at the service level every single day. You’re not just overseeing techs. You’re coaching them, sharpening their diagnostics, making sure every call is run the right way, and following through when it isn’t. You report to the Operations Manager and work across scheduling, quality control, training, and customer satisfaction.

Requirements

• Technical knowledge of HVAC systems — you understand how the equipment works, not just how to manage the people working on it
• Experience with ServiceTitan or comparable field service management software
• 3+ years in the home services industry, with experience in a leadership or senior technical role preferred
• Working knowledge of HVAC diagnostics, service call structure, and repair best practices
• Strong leadership skills with a clear focus on coaching and developing technicians
• Knowledge of sales process and proposal follow-up strategy
• Excellent communication skills — you can deliver direct feedback and still keep the team moving forward
• Strong conflict resolution and decision-making skills
• Comfortable working under pressure and managing multiple priorities
• OSHA-10 certification
• High school diploma or equivalent

Responsibilities

• Ensure HVAC technicians correctly diagnose issues and deliver the right scope of work every time
• Drive accountability for first-time fix rates and accurate service recommendations
• Monitor technician performance on service calls and provide real-time coaching when it’s needed
• Mentor technicians to sharpen their troubleshooting and customer communication skills
• Analyze service call data to identify trends, training gaps, and areas to improve
• Lead weekly technician training sessions
• Ensure technicians follow the five-step process on every call
• Conduct “happy calls” to verify customer satisfaction and catch issues before they escalate
• Run rehash calls on unsold proposals to maximize conversion and build customer trust
• Conduct compliance calls to verify service integrity and adherence to Goettl standards
• Collaborate with scheduling and other departments to optimize technician efficiency
• Communicate marketing campaigns and promotions to the service team

Benefits

• Salaried, full-time — exempt position with stable, predictable income
• Work virtually (from branch office) alongside experienced service teams in a high-volume, year-round market
• Real authority to coach, train, and improve the team around you
• Full benefits: medical, dental, vision, 401(k) match
• Weekly pay

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED