HVAC Service Operations Manager (31977)

CEC COMPANIES•Irving, TX

About The Position

As a successful HVAC Service Operations Manager at CEC, you will manage mechanical service teams and help ensure the departments continued profitability and growth. This includes but is not limited to, overseeing daily dispatching and efficiencies of our service technicians, reviewing billing and warranty claims, interaction with other managers in respect to their warranty, start up, maintenance and installation needs.

Requirements

Minimum of three (5) years management experience in a HVAC service industry
High school diploma, GED, or its equivalent required
Valid driver's license with clean, insurable driving record
Detail oriented and a highly organized multi-tasker with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment
Strong problem solving and critical thinking skills
Proficient using a computer and Microsoft Office and aptitude for learning new technologies
Ability to provide unparalleled customer satisfaction
Excellent verbal, phone, and interpersonal skills
Strong mechanical and installation understanding of the tools and equipment that technicians use
Self- sufficient, self- motivated, proactive, and able to find and organize customer base and service-related information
Must be able to work 8 hours a day, 40 hours per week, and overtime as required and night shifts, as needed.
Must be able to work in the presence of customers and their representatives with little or no interference or disruption to the customer while maintaining a professional and courteous image.

Responsibilities

Plan, direct, and manage phases of the daily HVAC & plumbing service operations
Manage the Service Managers
Manager small projects from start to finish
Evaluate and schedule service work in a way that best utilizes manpower and maximizes profits
Bid-on and accurately maintain service agreements, repairs, and move add change projects
Meet goals and maintain customer satisfaction
Work closely with clients and lead technicians as well as other office staff members
Train, develop, and hold your team accountable to performance standards and expectations
Participate in budget planning and meeting preparation
Thoroughness in billing for all parts and materials
Adhere to all safety policies and procedures
Performs other related duties as assigned to ensure efficient and effective processes, completion of projects and smooth operation of department.