HVAC/R Service Operations Manager

DeBra-Kuempel•Louisville, KY

7d•Onsite

About The Position

We are a mechanical, electrical, and plumbing (MEP); building automation; and industrial piping contractor. Our team offers a variety of MEP and process piping services, including design-build engineering for new construction and renovation, installation and specialty construction, maintenance, and air balancing, start-up, and energy efficiency services. DeBra-Kuempel is seeking to fill a Service Manager position in our Louisville, Kentucky location. As a Service Manager, you will lead your team of technicians by providing assistance, guidance, and training. You will have the opportunity to manage and monitor the performance of service and repair projects within the assigned account base. This is a great opportunity for the right candidate to work with an established service team and continue to assist with the growth of our business.

Requirements

Minimum of a high school diploma.
Must possess valid driver’s license and proof of insurability.
Minimum seven (7) years experience in HVAC and Refrigeration.
Satisfactory completion of industry aptitude test.
EPA refrigeration certification (Universal).
Good verbal and written communication skills.
Team leader and team player.
Professional appearance.
Outstanding customer relations and satisfaction.
Outstanding employee relations and satisfaction.
Well-managed and maintained account base, with targeted, or better; profitability.
Well managed and maintained documents and records.
Consistency in operations and procedures.

Responsibilities

Manage and monitor the performance of service and repair projects within the assigned customer accounts.
Assist the Account Manager in defining the technical requirements for proper HVAC & R equipment service and repair.
Must follow through and monitor performance of the service staff in meeting these technical requirements.
Provide assistance, guidance, and training to subordinate personnel (Lead Service Technicians, Service Technicians, and Apprentices) in performing their respective assignments.
Provide assistance/guidance to interdepartmental personnel (Dispatchers, Purchasing Agents, Administrative/Clerical Assistants) in performing their respective assignments.
Ensure adherence to company/management policies and procedures.
Cooperate in the management/maintenance of good customer and employee relations.
Cooperate in the management/maintenance of proper and accurate documentation.
Ensure personal accessibility to customers and employees.
Provide assistance/support to Account Managers in management of new and existing accounts.
Cooperate in the monitoring of employee performance and recommendation of personnel dismissal, reassignment, promotion, and/or additional staffing requirements.
Participate in the twenty-four hour on-call weekly rotation, as directed by the Vice President.
Provide technical assistance to the administrative assistant to ensure the most effective and efficient distribution of manpower.
Provide customer repair/ replacement estimates in a timely professional manner.
Complete Emcor’s required LMS classes.
Be responsible for refrigerant inventory of technician’s refrigerant usage.
Complete the service manager goals that are distributed each year.