HVAC Operations Manager

Apex Service PartnersBedford Heights, OH
9h$70,000 - $150,000

About The Position

At Arco Home Services , we take pride in delivering top-tier residential plumbing, heating, cooling, and electrical services. With decades of experience and a commitment to exceptional customer care, we’ve built a reputation as a trusted name in home services. Our team is dedicated to quality craftsmanship, integrity, and continuous growth—both for our employees and the communities we serve. We are growing fast—and we’re looking for a Residential HVAC Manager who is passionate about leadership, performance, and customer satisfaction. If you’re experienced and ready to make a measurable impact, this is your opportunity. Pay: $70,000 - $150,000 Earning Potential (Salary + Monthly Bonuses, based on performance) What We Offer Competitive Compensation – Your expertise and performance deserve rewarding pay. A Strong, Supportive Team – Work in an environment that values your skills and fosters growth. Job Stability & Growth – Join a well-established company with long-term career opportunities. Commitment to Innovation – Work with a leadership team that embraces new ideas and continuous improvement. Comprehensive Benefits – We take care of our employees, offering industry-leading benefits and perks.

Requirements

  • Minimum of 3-4 years of management experience in residential HVAC
  • Proven HVAC installation experience in residential applications
  • Ability to inspire and drive personal and professional growth among team members
  • Dedication to providing homeowners with unmatched satisfaction
  • Strong leadership skills and a history of achieving business goals
  • Detail-oriented and skilled at multitasking
  • Effective presentation skills and comfort speaking to groups
  • Confident and decisive communication in a fast-paced, goal-driven environment
  • Proficiency in computer use and Microsoft Office applications (Excel, Word, PowerPoint)

Responsibilities

  • Lead, manage, and mentor a team of HVAC technicians
  • Foster a culture of quality, accountability, and continuous improvement
  • Drive division performance through goal-setting, reporting, and team development
  • Collaborate with sales and marketing teams to increase service opportunities and customer retention
  • Partner with operations, dispatch, and customer service teams to streamline processes
  • Improve efficiency through scheduling, workflow improvements, and technician performance tracking
  • Serve as the go-to expert on residential HVAC service and maintenance
  • Stay current with industry standards, regulations, and emerging technologies
  • Ensure top-tier service quality and responsiveness
  • Handle escalated customer concerns with professionalism and care

Benefits

  • Company-paid Medical, Dental, and Vision Insurance
  • 401(K) Plan with company matching
  • Paid Time Off & Holiday Plan
  • Company-provided life & disability insurance
  • Relocation assistance available for the right candidate
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