HVAC Service Operations Manager

Johnson Controls•Arlington Heights, IL

11d•$112,100 - $160,000•Hybrid

About The Position

Johnson Controls is a global organization focused on helping customers create safer, smarter, and more sustainable buildings. In this role, you will lead a field-based service team, support strong customer relationships, and drive operational performance that balances service quality, team productivity, and financial results. As a Service Manager, you will provide direction, site coordination support, and practical problem-solving for internal and external customers. You will oversee the day-to-day execution of a service portfolio, develop team members, and ensure work is delivered safely, efficiently, and in compliance with applicable state, local, and Federal requirements.

Requirements

University degree or an equivalent combination of education and experience.
8 years of relevant experience in service, operations, HVAC, or a related technical environment.
Proven experience leading a team with responsibility for productivity, customer satisfaction, and financial results.
Strong verbal and written communication skills with the ability to work effectively with internal and external customers.
Excellent organizational and time management skills, with the ability to prioritize changing demands.
Experience managing budgets, forecasting, staffing, and key operational metrics.
Ability to work independently and as part of a team while handling a high volume of tasks with tact and persistence.
Knowledge of applicable state, local, and Federal legal and compliance requirements related to service operations.
Knowledge of HVAC systems, equipment, and/or digital building automation controls.
Experience managing a P&L, forecasting, utilization of metrics, costing principles, and contracting.

Nice To Haves

Bachelor’s degree in a technical field or business.
1-2 years of supervisory experience.
Strong computer skills in a Microsoft Office environment.
Strong interpersonal and collaboration skills.
Excellent problem-solving abilities.

Responsibilities

Lead the service team to ensure productivity, consistency, quality, and customer satisfaction.
Set and monitor goals for team growth, profitability, and overall service performance.
Drive Labor and Material growth, as well as maintenance agreement expansion for the service portfolio.
Develop and manage customer relationships through effective communication and issue resolution.
Prepare team financial forecasts and manage service spend against operational goals.
Use key performance metrics to improve operational excellence and accountability.
Maintain appropriate staffing levels through labor forecasting, planning, and management.
Work with direct reports and Technical Team Leads to build effective training and development plans.
Communicate clear performance expectations and complete performance reviews for direct reports.
Take responsibility for safety performance and program compliance.
Support all other management activities tied to key metrics, programs, and established operational disciplines.
Own outcomes with a strong focus on safety, integrity, and follow-through. You will keep priorities clear, make sound decisions, and ensure commitments are met.
Stay close to the work and remove obstacles quickly. Regular communication with technicians, team leads, and customers will help you resolve issues before they grow.
Use data, candor, and root-cause thinking to improve every day. You will review trends, act on metrics, and continuously refine the team’s operating cadence.
Win as one team by building trust and collaborating across functions. You will partner with internal stakeholders and field teams to support service delivery and business growth.
Balance customer satisfaction with financial discipline by managing forecasts, spend, staffing, and service execution together.
Set expectations clearly, coach consistently, and help employees grow through practical development plans and performance feedback.