HVAC Service Manager (Sign-On & Relocation Offered!!!)

Plumbing Systems Inc (PSI)•Gypsum, CO

13d•Onsite

About The Position

Plumbing Systems Inc. (PSI) is seeking an experienced Service Manager to lead its Service Department and technicians across multiple trades. This role requires a hands-on leader with both field experience and business acumen, capable of coaching technicians, managing KPIs, and driving operational excellence. The Service Manager will oversee daily operations, technician performance, and department profitability while fostering a positive, high-performance culture. This position involves close collaboration with Dispatch, CSRs, and the General Manager to achieve departmental goals in customer satisfaction, revenue, and efficiency. The ideal candidate will possess an "owner’s mindset," taking full accountability for team results and continuously striving to elevate performance across all trades.

Requirements

5+ years of experience in the trades industry (HVAC, plumbing, or electrical preferred)
2+ years of experience managing technicians or field teams
Proven experience analyzing and managing KPIs and department performance metrics
Prior field experience as a technician or installer
Strong leadership, coaching, and communication skills
Excellent problem-solving and organizational abilities
A valid driver’s license

Responsibilities

Lead, develop, and support multi-trade service technicians through training, coaching, and ride-alongs to ensure quality, safety, and revenue goals are met.
Track and analyze departmental KPIs to identify opportunities for improvement and implement strategies to boost performance and profitability.
Recruit, interview, hire, and onboard technicians in partnership with the General Manager to meet staffing and budget targets.
Manage operational functions including technician payroll, job scheduling, and on-call rotations while ensuring “Right Tech, Right Call” efficiency.
Collaborate with Dispatch and warehouse teams to streamline parts handling, warranty processes, and truck stock management.
Conduct weekly team meetings and ongoing training sessions focused on technical skills, sales performance, and customer service excellence.

Benefits

Competitive Pay
Various medical, dental & vision plans, including 100% employer covered options for you
401(k) with a company match up to 3.5%
100% Company paid long & short-term disability and life insurance
Flexible spending accounts for health and dependent care
Training and Career Growth opportunities
6 company paid holidays
3 weeks of PTO
Paid Parental Leave Policy
Company branded attire
Company vehicle provided for certain roles
Sign-on Bonus
Relocation Assistance