HVAC Service Field Supervisor

American Residential Services•Itasca, IL

30d•$80,000 - $90,000

About The Position

American Residential Services is the largest provider of residential services in the US, employing more than 7000 professionals across the country. ARS has been serving its customers with HVAC, Plumbing and Electrical solutions for over 45 years since its establishment in 1975. ARS/Rescue Rooter is a national leader in the home services industry. We seek a skilled Supervisor to oversee the technical aptitude of the service and installation teams. Our HVAC Service Field Supervisor plays a key role on our service center leadership team by managing the safe and efficient service of new and old HVAC equipment, components, and systems in primarily a residential setting. You will be responsible for the day-to-day operations.

Requirements

Vocational training and experience equivalent
4+ years of HVAC Service Field Supervisor experience
Excellent analytical skills, financial acumen, and attention to detail
Computer proficiency. (Microsoft preferred)

Responsibilities

Supervisor assists and develops the Service and Install staff, which includes training, scheduling employees, setting work priorities, conducting staff meetings, counseling employees, evaluating performance and directing work assignments to ensure effective production.
Develops technical training schedules for both service and install.
Assists in the resolution of customer issues and complaints to ensure customer satisfaction.
Ensures that materials and equipment are ordered and dispensed for scheduled jobs.
Schedules repairs for parts to ensure minimal down-time in job completion.
Instructs crews on proper use of materials and quality workmanship.
Conduct job site and vehicle inspections.
Ensures that employees have proper tools for the job and that they are properly maintained.
Assists the dispatching operation to ensure appropriate Install crew selection for type of system