HVAC Service Dispatcher (ServiceTitan Required)

Ambition Mechanical Services•Tempe, AZ

About The Position

This is not an entry-level dispatch role. We’re looking for a high-level dispatcher who already knows how to run a board, manage multiple technicians, and keep a fast-moving service operation running at full capacity. If you’ve used ServiceTitan in a high-volume environment and know how to drive revenue through dispatch, this will feel like a step up—not just another job.

Requirements

Experience coordinating large teams (15–50+ technicians)
Background in field service, construction, or skilled trades environments
Experience with maintenance agreements or recurring service customers
Strong understanding of scheduling efficiency and route optimization

Responsibilities

Schedule and dispatch technicians using ServiceTitan based on priority, skill set, and location
Manage high call volume and same-day service demand
Optimize routing and technician utilization to reduce downtime and increase revenue
Monitor technician progress and adjust schedules in real time
Handle urgent and escalated service requests with speed and accuracy
Maintain accurate job records, notes, and invoicing within ServiceTitan
Communicate clearly with technicians, customers, and internal teams
Track and improve KPIs such as: Technician utilization Job completion time Revenue per technician First-time completion rate
Support after-hours or on-call rotation as needed
Own the schedule and dispatch board from start to finish
Keep technicians productive, moving, and fully utilized
Handle same-day demand and last-minute changes without breaking flow
Make real-time decisions that impact revenue and efficiency
Work directly with leadership to improve performance, not just maintain it