HVAC Service Dispatcher

W.B. Guimarin•Columbia, SC

10d•$55,000 - $60,000•Onsite

About The Position

We are looking for a Service Dispatcher who enjoys solving problems, coordinating people, and keeping things on track. This role involves coordinating the day-to-day operations of a busy service department, supporting technicians, handling parts and purchase orders, and ensuring excellent customer service.

Requirements

Highly organized and naturally keep track of details.
Can manage multiple priorities without losing sight of what's most important.
Comfortable making decisions and adjusting plans when circumstances change.
Communicate clearly and professionally.
Enjoy solving problems and finding answers.
Take ownership and follow through until something is completed.
Comfortable working with field technicians and customers.
Strong computer and data-entry skills.
Work well as part of a team but don't need someone constantly telling you what to do next.
Can remain calm and professional when the phone is ringing, technicians need answers, and schedules suddenly change.

Nice To Haves

Experience with Jonas Software is a plus.
Previous experience in dispatching, service coordination, HVAC, plumbing, mechanical contracting, construction, facilities maintenance, or another field-service environment is preferred.
Understanding that good dispatching is about both people and details—taking care of the customer while giving technicians/team the support they need to succeed.

Responsibilities

Receive, prioritize, and schedule service calls.
Coordinate after-hours/on-call assignments.
Keep service-call information accurate and up to date in Jonas Software.
Make sure technicians have the correct job information before heading to a call.
Help technicians locate parts, information, and solutions when needed.
Provide accurate job and PO numbers for proper billing, payroll, and documentation.
Source parts and prepare accurate service and repair quotes.
Create and maintain purchase orders in Jonas.
Provide technicians with PO numbers and parts information.
Answer incoming service calls professionally.
Keep customers informed about scheduling and the progress of their jobs.
Communicate closely with technicians, management, vendors, and customers.
Provide backup support to other department administrative positions.
Assist the Branch Operations Manager as needed.
Look for ways to improve processes and make the service department more efficient.