HVAC Service Coordinator and Dispatch

trane technologies•Spring Valley, NV

5d•$60,135 - $76,800•Hybrid

About The Position

As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, Trane Technologies is committed to putting the planet first. Through its businesses including Trane® and Thermo King, sustainability is central to its operations. The company is seeking individuals who see challenges as impactful possibilities and want to contribute to a better future. Trane in Las Vegas is hiring for a Service Coordinator II to join their team. This role is responsible for planning, coordinating, controlling, and directing the activities of operational resources to execute service agreements and repair work. This includes procuring the appropriate labor and materials within financial standards. The position involves daily customer interaction, communication with Field Technicians, and coordinating job priorities with Service Managers.

Requirements

Certificate/degree from college or technical school with one (1) year related experience and/or training; or three (3) years of related experience and/or training with HS Diploma/GED.
Excellent Customer Service skills - must be extremely comfortable and effective on the phone.
Must be organized with the ability to multi-task and prioritize daily interruptions.
Strong attention to detail and enjoy working in fast paced environment.
Knowledge of Word, Excel, Outlook, and Windows.
Flexibility to work overtime/weekends, as required.

Nice To Haves

Familiarity with the operation of Energy Management Systems, HVAC Systems and/or Temperature Controls preferred.

Responsibilities

Coordinates service resources, dispatches and assigns team members to project.
Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.
Interacts and communicates with all Project Managers and HVAC Field Technician Supervisor to assign/dispatch Controls Technicians and HVAC Technicians.
Coordinates operations interaction with the Parts Department and Acquisition, as necessary.
Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
Generates work orders, reviews project paperwork, forwards project paperwork to Project Administrators, and generates various reports.