HVAC Senior Service Technician 2

ACS Air Conditioning Specialist Inc•Johnson City, TN

6d•$50,000 - $100,000•Onsite

About The Position

Tri-City Air Conditioning is looking for an experienced Senior HVAC Service Technician to join our growing team in Johnson City, Tennessee. We are seeking a highly skilled technician with strong diagnostic abilities, leadership qualities, and a commitment to delivering exceptional service to our customers. This role is ideal for a seasoned technician who takes pride in solving complex HVAC issues, mentoring junior technicians, and providing an outstanding customer experience while being rewarded for performance.

Requirements

Minimum 5+ years of HVAC service experience
Strong diagnostic and troubleshooting skills
Experience servicing heat pumps, gas furnaces, split systems, package units, and air conditioning systems
Ability to independently handle advanced technical service calls
EPA Certification required
Valid driver’s license with clean driving record
Strong communication and customer service skills

Nice To Haves

Residential service experience
Light commercial HVAC experience
NATE Certification (preferred but not required)
Experience mentoring or training junior technicians
Experience presenting repair and replacement options to customers

Responsibilities

Diagnose, troubleshoot, and repair residential and light commercial HVAC systems
Perform preventative maintenance and system inspections
Handle advanced service calls and complex technical diagnostics
Communicate repair recommendations clearly and professionally with customers
Educate customers on repair, replacement, and efficiency improvement options
Mentor and support junior technicians when needed
Maintain accurate service records and job documentation
Deliver exceptional customer service on every call
Follow company safety standards and operational procedures
Work closely with dispatch and management teams to maintain efficiency