HVAC Senior Service Technician 2

ACS Air Conditioning Specialist IncJohnson City, TN
$50,000 - $100,000Onsite

About The Position

Tri-City Air Conditioning is looking for an experienced Senior HVAC Service Technician to join our growing team in Johnson City, Tennessee. We are seeking a highly skilled technician with strong diagnostic abilities, leadership qualities, and a commitment to delivering exceptional service to our customers. This role is ideal for a seasoned technician who takes pride in solving complex HVAC issues, mentoring junior technicians, and providing an outstanding customer experience while being rewarded for performance.

Requirements

  • Minimum 5+ years of HVAC service experience
  • Strong diagnostic and troubleshooting skills
  • Experience servicing heat pumps, gas furnaces, split systems, package units, and air conditioning systems
  • Ability to independently handle advanced technical service calls
  • EPA Certification required
  • Valid driver’s license with clean driving record
  • Strong communication and customer service skills

Nice To Haves

  • Residential service experience
  • Light commercial HVAC experience
  • NATE Certification (preferred but not required)
  • Experience mentoring or training junior technicians
  • Experience presenting repair and replacement options to customers

Responsibilities

  • Diagnose, troubleshoot, and repair residential and light commercial HVAC systems
  • Perform preventative maintenance and system inspections
  • Handle advanced service calls and complex technical diagnostics
  • Communicate repair recommendations clearly and professionally with customers
  • Educate customers on repair, replacement, and efficiency improvement options
  • Mentor and support junior technicians when needed
  • Maintain accurate service records and job documentation
  • Deliver exceptional customer service on every call
  • Follow company safety standards and operational procedures
  • Work closely with dispatch and management teams to maintain efficiency

Benefits

  • Competitive pay: $23–$26 per hour
  • Performance-based spiffs and bonus opportunities
  • Year-round stable work
  • Company vehicle
  • Paid holidays and PTO
  • Ongoing technical and professional development
  • Career advancement opportunities
  • Supportive team environment
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