HVAC Residential Service Tech - Experienced

Home Climates•Elizabethtown, PA

2d•Onsite

About The Position

The function of this position is to service, repair, and/or propose replacement of warm air furnaces, air conditioners, boilers, heat pumps, geothermal systems, and ductless units including related venting, piping and electrical. The technician must be able to service and startup equipment, and adjust to manufacturers' and job specifications. They will diagnose, troubleshoot, adapt, and resolve/repair all issues that arise that would keep the equipment from functioning properly. The role involves evaluating system performance and proposing solutions to increase comfort and/or maximize equipment life and efficiency at every call. The technician will communicate to the consumer on the proper operation and owner’s maintenance of the installed equipment, answer related questions as to operation, features, and functions, and complete required documentation for each call, recording recommendations, repairs, accurate readings, equipment information including pictures and observations. They will also obtain customer signatures on all necessary paperwork and collect payments.

Requirements

Minimum of 5 years experience required.
Good working knowledge of our products and services being offered.
Possess superior interpersonal skills.
Able to read and interpret blueprints, technical drawings, wiring diagrams and specifications.
Must be able to successfully pass a background check and have a clean driving record.

Nice To Haves

This may require additional study and training both at work and at home.

Responsibilities

Service, repair, and/or propose replacement of warm air furnaces, air conditioners, boilers, heat pumps, geothermal systems, and ductless units including related venting, piping and electrical.
Service and startup equipment, and adjust to the manufacturers and job specification.
Diagnose, troubleshoot, adapt, and resolve/repair all issues that arise that would keep the equipment from functioning properly.
Evaluate system performance and propose solutions to increase comfort and/or maximize equipment life and efficiency at every call.
Communicate to the consumer on the proper operation and owner’s maintenance of the installed equipment.
Answer related questions as to operation, features, and functions to the homeowner.
Complete required documentation for each call, recording recommendations, repairs, accurate readings, equipment information including pictures and observations.
Obtain customer signatures on all necessary paper work and collect payments.
Customer service focus.
Attention to detail -Minimal recalls and customer complaints.
Successfully resolve conflict and deal with difficult customers both in person and on the phone.
Establish goals and objectives as they relate to the position, along with a plan of action to attain or exceed set goals.
Regularly review and monitor progress against goals, and seek assistance as needed.
Communicate effectively with associates, superiors, vendors, and customers.
Ask for and obtain favorable customer referrals and web recommendations.
Perform emergency, on call service to customers.
Accurately list/order materials and supplies and complete necessary warranty paperwork if necessary.
Work under time constraints, budgetary limits, and pressures.
Efficiently manage his/her time and schedules.
Understand client needs, and favorably influence their decision.
Constantly increase personal knowledge base through training from suppliers, in house training, seminars, independent study, and other employees.
Maintain clean, neat, and professional appearance.
Maintain proper inventory stock and neat, clean professional appearance of company van.
Work and drive safely.
Recognize and avoid dangerous situations and make recommendations to management for safe working conditions.
Work in attics, crawl spaces and basements.
Safely lift 75 lbs independently from the ground up.
Stand or work in a kneeling position for extended periods.
Work as a team and assist other technicians when necessary.
Successfully pass a background check and have a clean driving record.
Complete other duties as assigned.

Benefits

2 weeks paid vacation
Paid Holidays (New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Day)
Overtime
Medical, Vision and Dental Insurance - company pays 50% of premiums
$25,000 company-paid Life Insurance
3% Traditional IRA company match after 90-day waiting period
Company Vehicle with Gas Card
Company-Paid Uniforms
$325 Tool Allowance every calendar year
$125 Shoe Allowance every calendar year
$100 Prescription Safety Glasses every calendar year
Company-Paid Training