HVAC/R Service Manager

MJ Electric & Refrigeration•Cranston, RI

10h•Onsite

About The Position

We are currently hiring a highly experienced HVAC/R Service Manager to lead our field team and help drive the continued growth of our service and installation operations. This is a hands-on leadership role that requires both technical expertise and the ability to manage people, schedules, and materials efficiently. The right candidate will work directly alongside the owners and senior senior staff to ensure jobs are completed on time, to standard, and with a high level of customer satisfaction.

Requirements

Minimum 7+ years of hands-on HVAC/R experience (both service & installation)
Minimum 3-5 years in a supervisory, lead, or service manager role
RI or Ma Refrigeration license
EPA Section 608 Universal Certification (required)
Strong working knowledge of commercial and/or residential HVAC/R systems, refrigeration, and controls
Proven ability to diagnose and troubleshoot complex system failures
Experience with dispatching and scheduling field personnel
Excellent communication skills, ability to work effectively with technicians, clients, and owners
Proficiency with smartphones, tablets, and basic office/service management software
Valid driver’s license with a clean driving record

Nice To Haves

NATE certification or equivalent industry credentials
Experience with both service and installation sides of the trade
Familiarity with service management or dispatch software (e.g., Service Fusion, ServiceTitan, FieldEdge, or similar)
Background in training or mentoring junior technicians
Experience with commercial refrigeration systems (walk-ins, ice machines, chillers, marine refrigeration) is required.

Responsibilities

Lead, supervise, and support a team of HVAC/R field technicians on both service and installation work
Assign and oversee daily work orders, ensuring jobs are executed safely, efficiently, and to company standards
Hold technicians accountable for quality of work, professionalism, and time management
Foster a positive, team-oriented culture and serve as a point of escalation for field issues
Manage daily dispatch of service technicians based on skill level, location, and job priority
Coordinate scheduling for both reactive service calls and planned installation projects
Adjust schedules in real time to accommodate emergency calls, call-outs, or shifting priorities
Maintain clear communication between the field and office throughout the day
Identify skill gaps in less experienced technicians and provide structured on-the-job coaching
Develop and encourage technician growth through mentorship, ride-alongs, and hands-on guidance
Help newer techs build confidence in diagnostics, repairs, and customer interaction
Promote ongoing education including certifications, manufacturer training, and code updates
Serve as the go-to technical resource for field techs, available for over-the-phone guidance during challenging calls
Respond to job sites as needed to assist with complex diagnostics or difficult repairs
Assist with troubleshooting across commercial, residential, and industrial HVAC/R systems (commercial troubleshooting experience highly preferred)
Stay current on equipment, refrigerants, controls, and emerging industry technology
Source, order, and track parts and materials needed for service calls and installation jobs
Build and maintain relationships with suppliers and distributors to ensure competitive pricing and availability
Coordinate material delivery and staging to keep jobs on schedule
Monitor and manage shop/truck stock levels to minimize downtime in the field
Work closely with the owner on business planning, job costing, and operational improvements
Partner with the senior technician on complex installs, equipment selection, and quality control
Provide regular updates on field team performance, job progress, and any outstanding issues
Assist with estimating and scoping of service and installation work as needed