HVAC & Plumbing Technician Supervisor

American Rooter & Drain•Caldwell, ID

1d•Onsite

About The Position

We are looking for an experienced Technician Supervisor to lead and support our residential and commercial HVAC and plumbing service teams. This position is ideal for an experienced home-services professional who understands the technical side of the trades but also knows how to lead people, improve performance, maintain high service standards, and create an excellent customer experience. The Technician Supervisor is responsible for coaching, developing, and supporting HVAC and plumbing technicians in the field. This role helps ensure technicians follow company procedures, provide quality workmanship, communicate professionally with customers, and consistently meet performance expectations. The right candidate will be a strong leader who can balance technical knowledge, customer service, sales performance, accountability, and team development.

Requirements

5+ years of residential and/or commercial HVAC or plumbing field experience, with strong working knowledge of both trades
Previous lead technician, supervisor, service manager, or field leadership experience required
Strong communication and coaching skills
Ability to hold team members accountable while maintaining a positive team environment
Comfortability reviewing technician performance and sales metrics
Strong troubleshooting and problem-solving abilities
Customer-focused and professional demeanor
Excellent organizational skills and ability to manage multiple priorities
Valid driver's license with acceptable driving record

Nice To Haves

Active Idaho Journeyman license in Plumbing or HVAC is strongly preferred
EPA 608 certification is preferred for candidates with an HVAC background
Experience supervising technicians across multiple skilled-trade departments
Familiarity with residential and commercial service operations
Technical troubleshooting experience in both plumbing and HVAC
Experience coaching technicians on customer service, sales, productivity, and quality standards

Responsibilities

Lead, coach, and develop residential and commercial HVAC and plumbing technicians
Conduct regular technician ride-alongs and provide hands-on coaching
Monitor technician performance, productivity, customer satisfaction, and sales results
Help technicians identify customer needs and confidently present repair and replacement options
Ensure technicians follow established company procedures, systems, and safety standards
Assist with diagnosing difficult HVAC and plumbing service issues
Review completed jobs for quality, accuracy, and proper documentation
Support technicians with customer concerns and escalated service situations
Hold technicians accountable to performance expectations and company standards
Conduct regular one-on-one meetings and performance reviews
Help onboard and train new technicians
Work with dispatch, service management, and office leadership to improve daily operations
Monitor callbacks, warranty work, customer complaints, and opportunities for improvement
Maintain a strong culture of professionalism, teamwork, accountability, and continued learning
Coach technicians on how to build trust with homeowners and commercial customers
Coach technicians on how to properly diagnose customer concerns
Coach technicians on how to educate customers on available solutions
Coach technicians on how to present multiple repair or replacement options
Coach technicians on how to communicate value clearly and professionally
Coach technicians on how to recognize additional service opportunities
Improve average ticket and conversion performance without compromising customer trust