HVAC Parts Specialist
About The Position
Ambient HVAC Supply is part of the Ambient Enterprises family of HVAC companies, supporting contractors and commercial partners with high-quality equipment, parts, and technical solutions. We’re growing quickly and focused on delivering exceptional customer experience, strong product expertise, and long-term partnerships. This role is a key customer-facing role responsible for supporting contractors and internal teams by providing product recommendations, preparing quotes, processing orders, and ensuring a smooth experience from inquiry through fulfillment. This role blends customer service, technical product knowledge, and sales support.
Requirements
- 1–3+ years of inside sales, customer service, or counter sales experience (HVAC, plumbing, or building products preferred)
- HVAC product knowledge or strong willingness to learn (equipment, parts, and systems)
- Strong communication and customer-service skills
- Comfortable working in a fast-paced, transaction-heavy environment
- Proficient with ERP/CRM systems and Microsoft Office
- Highly organized, detail-oriented, and dependable
Nice To Haves
- HVAC distribution or contractor experience
- Familiarity with quoting, submittals, or light technical support
- Experience supporting outside sales teams
Responsibilities
- Serve as a primary point of contact for customers via phone, email, and walk-ins
- Prepare and follow up on quotes, bids, and order confirmations
- Process sales orders accurately and efficiently in the ERP system
- Support outside sales reps with pricing, product availability, and documentation
- Assist customers with equipment selection, parts identification, and basic technical questions
- Coordinate with warehouse and logistics teams to ensure timely deliveries
- Proactively identify opportunities to upsell and cross-sell products and solutions
- Maintain accurate customer, pricing, and order records
- Build strong, long-term relationships with contractors and internal partners
Benefits
- Competitive base pay + potential incentives
- Full benefits package (medical, dental, vision, 401(k), PTO, paid holidays)
- Growth opportunities across Ambient Enterprises brands
- Supportive, team-oriented environment within a growing HVAC organization
- Excellent health benefits
- 401(k) Plan
- Paid Time Off
- Paid Holidays
- flexible scheduling
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
