HVAC Parts Specialist - DMG

Ambient Enterprises•Sacramento, CA

3d•Onsite

About The Position

DMG (Ambient) is an HVAC manufacturers’ representative with over 40 years in business and representing over 40 product lines. We have an immediate opening for an Inside Sales-Parts person in our Sacramento, CA location. The Parts Person is a highly organized, detailed individual with a keen eye for detail. This is an opportunity to be on a team that provides great support and professional development, as well as camaraderie and trust. This position is responsible for processing parts sales, customer orders and responding to customer's inquiries, questions or complaints regarding parts services.

Requirements

3+ years of relevant experience
Strong sales background (preferably in HVAC parts or equipment sales)
HVAC technical experience or knowledge
Warehouse and Inventory Experience
MS Office (Word, Excel, Outlook)
Experience with CRM (Oracle, NetSuite)
Ability to lift 50-100 pounds (with assistance from others)
Patience, Flexibility, Positive Attitude

Nice To Haves

Business Central or MS dynamics a plus

Responsibilities

Executes quote and order management processes with a high level of accuracy to expedite the fulfillment process and follows through fulfillment
Reacts to customer service issues, customer complaints, and/or business opportunities
Complete order entry or quote preparation
Coordinate product deliveries to ensure on-time delivery of customer orders
Proactively identify opportunities to improve the flow of product and process
Own and manage warehouse space availability and requirements for inventory and consignment products. Implement and oversee recycling and waste management programs to ensure a clean, organized, and efficient overall warehouse environment.
Use inventory management methods and procedures to identify, develop, and implement continuous process improvements
Support internal sales teams by researching options including, but not limited to receiving and processing orders, product and service questions, managing transfers, warranty administration and overall customer complaints