HVAC Operations Coordinator
About The Position
Service Minds is seeking a highly organized and driven Operations Coordinator to support the day-to-day execution of our One Hour Heating & Air Conditioning branch in Niceville. This role is critical in ensuring our technicians are set up for success, our operations run efficiently, and our customers receive consistent, high-quality service. The Operations Coordinator partners closely with field leadership to drive performance, enforce standards, and support technician development—without direct P&L ownership. If you thrive in a fast-paced environment, have a strong HVAC background, and are passionate about building high-performing teams, this is an opportunity to make a meaningful impact.
Requirements
- 10+ years of experience in HVAC or related skilled trades (technical, leadership, or sales)
- Strong knowledge of residential HVAC systems, service, and installation processes
- Understanding of local codes, permitting, and compliance requirements
- Proven ability to drive operational performance and meet business goals
- Strong communication, leadership, and problem-solving skills
- Proficiency in Microsoft Office (ServiceTitan experience preferred)
- Valid driver’s license with a clean driving record
Responsibilities
- Oversee service, maintenance, and installation workflows to ensure efficient job completion
- Coordinate technician schedules, routing, and job assignments to maximize productivity
- Support dispatch to ensure the right technician is matched to the right job
- Assist with workload planning, on-call rotations, and overall operational flow
- Ensure adherence to company SOPs, operational standards, and brand expectations
- Enforce OSHA standards and company safety protocols across all field operations
- Conduct safety observations, track compliance, and ensure corrective actions are completed
- Support incident investigations and follow-through on resolution
- Maintain licensing, permitting, and code compliance requirements
- Promote a strong, safety-first culture across the team
- Coach, guide, and support technicians, installers, and field supervisors
- Conduct ride-alongs, job site evaluations, and quality assurance checks
- Lead team meetings, technical training, and operational refreshers
- Provide ongoing coaching in technical skills, communication, and customer experience
- Support hiring efforts, performance management, and employee development in partnership with HR
- Monitor KPIs including productivity, job cycle times, callbacks, and job quality
- Review service documentation for accuracy and consistency
- Identify operational gaps and implement process improvements
- Support achievement of gross margin targets and operational goals
- Reinforce training programs through ride-alongs, in-house resources, and online platforms
- Ensure compliance with Health, Safety & Environmental program requirements
- Help develop both technical expertise and soft skills across the team
- Address customer concerns and escalations with urgency and professionalism
- Drive a culture focused on 5-star service and customer satisfaction
- Monitor callbacks, rework, and service quality to ensure continuous improvement
- Ensure accurate job documentation from dispatch through completion
- Assist with inventory, materials usage, and vendor coordination
- Help maintain fleet readiness and facility standards
- Partner with operations and warehouse teams to ensure proper staging and availability of materials
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees
