HVAC Operations Coordinator – Marine Services & Operations

Carrier • East Syracuse, NY

14h • $79,000 - $158,000 • Onsite

About The Position

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier. Carrier is actively recruiting for a dynamic HVAC Operations Coordinator to join the Marine Services & Operations team onsite in Syracuse, NY. If you thrive in a fast-paced environment and are looking for an opportunity to develop your supervisory and systems skills in a customer service environment, then we have a great opportunity for you. We are seeking a motivated, process-oriented individual in Syracuse, NY to provide exceptional customer service leadership to Marine customers and team members.

Requirements

• Bachelor’s Degree or Technical Trade Certification with 2+ years of experience in operations support; OR Associate’s degree with 4+ years of experience in operations support; OR High School Diploma or GED with 6+ years of experience in operations support.

Nice To Haves

• Supervisory experience and ability to lead teams in dynamic environments.
• Supply chain management experience with specialized knowledge of Marine HVAC systems.
• Proficiency in SAP, JDE, EPIC, and Windchill systems.
• Advanced skills in Microsoft Word and Excel.
• Ability to read and interpret technical drawings.
• Negotiation and creative problem-solving skills.
• High level of accuracy, analytical skills, and attention to detail.
• Customer service, interpersonal, and communication skills (written and oral).
• Self-starter with strong organizational skills and the ability to manage multiple tasks.
• Adaptable and flexible to seasonal workloads and changing business demands.

Responsibilities

• Manage a team of service engineers to support a global Marine Systems customer base.
• Collaborate with service sales and operations teams to provide logistical solutions.
• Utilize a network of suppliers and contractors for specialized project support.
• Use Carrier HVAC partners and internal resources to identify and order required parts.
• Support service and commissioning activities for shipboard AC systems.
• Act as a primary liaison between shipyards, customers, and internal departments.
• Identify, schedule, and coordinate resources for service tasks.
• Manage the logistics of equipment and parts associated with service projects.
• Assist the service sales team with shipboard service requirements.
• Gather and file supporting documents to help the team meet financial targets.
• Coordinate with the Service Coordinator, Project Sales Manager, and the Rotterdam team.
• Prepare and submit project documentation to clients and agents.
• Arrange site access and travel logistics for technicians.

Benefits

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees