HVAC Office Manager

DiBiase Heating and Cooling Company•Coatesville, PA

3d•Onsite

About The Position

We are seeking a dynamic and highly organized HVAC Office Manager to lead our administrative operations and ensure the smooth functioning of our HVAC Customer Service Department and functioning of the office. This vital role combines office management, team supervision, and support our technicians and clients effectively. The ideal candidate will thrive in a fast-paced environment, demonstrate exceptional communication skills, and possess a passion for streamlining processes to enhance overall efficiency. Join us and be a key driver in delivering top-tier HVAC services while fostering a positive, organized workplace culture.

Requirements

Minimum 3 years of experience in office management, leadership or administrative roles within an office environment or related field, Required.
Supervising experience with strong leadership skills to motivate and guide team members effectively.
Proficiency in Microsoft Office.
Excellent organizational skills with the ability to manage multiple calendars, schedules, and priorities simultaneously.
Strong communication skills with professional phone etiquette and customer service.
Experience in human resources functions such as onboarding, training & development, and employee recordkeeping.

Nice To Haves

Knowledgeable in Service Titan software, preferred.
Background in HVAC or related fields is a plus but not required.

Responsibilities

Oversee daily office operations, and manage our dispatch department.
Supervise administrative staff, providing training, development opportunities, and performance feedback to ensure high productivity and morale.
Answer phones and backup the team when needed.
Listen and classify call recordings to ensure accuracy of information provided to customers and maximize booking rates from customer service.
Manage key performance indicators for department to maximize call booking rates and revenue generation.
Create and assign outbound call reports.
Manage re-stocking of office supplies.
Communicate with other departments as needed to ensure maximum productivity.