HVAC Monitoring Specialist

Kelso Industries•Ogden, UT

8d•Onsite

About The Position

Kelso Building Services (KBS) delivers technology-driven facility solutions that help organizations improve building efficiency, reliability, and operational performance. Through advanced monitoring platforms, automation technologies, and responsive support services, our team assists customers throughout the United States in maintaining critical building systems. To support our continued growth, KBS is hiring both Building Automation Monitoring Specialists I and II. This position is ideal for individuals who enjoy technology, problem-solving, and working in a team-oriented operations environment. Specialists play a key role in helping customers maintain building performance by monitoring system activity, coordinating service efforts, and responding to operational events as they occur.

Requirements

High school diploma or equivalent
Prior HVAC experience
Proficiency with computers and the ability to navigate multiple software applications simultaneously
Strong organizational skills with excellent attention to detail
Ability to work a rotating schedule including nights, weekends, and holidays

Nice To Haves

Experience with Building Automation Systems (BAS), controls systems, or facility technologies
Previous experience in a command center, operations center, dispatch, customer support, or technical support environment
Knowledge of service management, dispatching, or work order software
Familiarity with HVAC controls and building system operations

Responsibilities

Monitor building automation, HVAC, electrical, and related facility systems for operational abnormalities
Review alarms, notifications, and exception reports generated by monitoring software
Assess event urgency and determine the appropriate course of action
Apply customer-specific response procedures and escalation protocols
Recognize recurring patterns and trends that may indicate developing equipment issues
Handle customer communications through phone, email, and other approved channels
Provide status updates regarding active incidents and service requests
Document customer interactions and actions taken during event resolution
Coordinate communication between customers, service vendors, technicians, and internal teams
Maintain a professional and customer-focused approach during routine and high-priority situations
Access building systems using authorized remote monitoring tools
Review trends, schedules, equipment status, and historical alarm information
Perform approved system support activities such as schedule modifications, point checks, and system resets
Assist with identifying the root causes of ongoing operational concerns
Record troubleshooting results and recommendations within company platforms
Generate service tickets based on customer requests and system-generated events
Coordinate field technician dispatch when site visits are required
Track the completion status of active service requests and work orders
Ensure service issues are assigned and prioritized appropriately
Maintain accurate records of events, communications, and actions taken
Update operational systems and ticketing platforms promptly
Assist with reporting related to monitoring activity and operational performance
Ensure all documentation meets company and customer standards
Participate in technical, operational, and customer service training programs
Expand knowledge of HVAC systems, building automation technologies, and customer facilities
Contribute ideas that improve monitoring processes and team effectiveness
Pursue additional learning opportunities and industry certifications when available