Licensed HVAC General Manager
About The Position
We are seeking an experienced and dynamic General Manager to lead and grow a high-performing HVAC organization in the Richmond/Ashland, VA market. This individual will be responsible for overseeing daily operations, driving financial performance, developing team members, and creating a culture of accountability, collaboration, and excellence. The ideal candidate is a proven leader who can unite teams, inspire performance, and implement operational best practices while delivering exceptional customer experiences. This role requires a strong HVAC background, business acumen, and the ability to effectively manage service, installation, sales, and administrative functions.
Requirements
- Active Virginia HVAC License (Required).
- 5–10 years of progressive management experience within the HVAC industry.
- Proven experience leading multi-department HVAC operations, including service and installation teams.
- Strong experience using ServiceTitan or similar HVAC service management software.
- Demonstrated ability to lead, motivate, and unify teams toward common goals.
- Strong financial acumen with experience managing budgets, P&Ls, and operational performance.
- Excellent communication, leadership, and conflict-resolution skills.
- Experience developing and implementing operational processes and performance metrics.
- Must reside in or be willing to commute to the Ashland/Richmond, VA area.
Responsibilities
- Provide strong leadership and direction to service, installation, sales, and administrative teams.
- Foster a positive, accountable, and collaborative company culture.
- Develop and mentor managers, supervisors, and team members to achieve individual and organizational goals.
- Lead team meetings, performance reviews, and ongoing coaching initiatives.
- Drive employee engagement, retention, and professional development efforts.
- Build alignment across departments and create a unified, customer-focused team environment.
- Oversee all day-to-day HVAC operations, including service, maintenance, installation, and customer support.
- Establish and monitor key performance indicators (KPIs) to ensure operational excellence.
- Improve efficiency, productivity, and profitability through process optimization.
- Ensure compliance with all local, state, and federal regulations, including safety standards.
- Collaborate with department leaders to manage scheduling, staffing, inventory, and fleet operations.
- Manage company budgets, forecasts, and financial performance.
- Analyze operational and financial data to drive strategic decision-making.
- Monitor revenue, gross margin, labor efficiency, and overall profitability.
- Develop and execute growth strategies to increase market share and customer retention.
- Ensure achievement of company revenue and profitability goals.
- Champion a customer-first culture across all departments.
- Resolve escalated customer concerns professionally and effectively.
- Maintain high levels of customer satisfaction and service quality.
- Implement systems and processes that enhance the customer journey.
- Utilize ServiceTitan to monitor business performance, reporting, scheduling, dispatching, and operational metrics.
- Leverage data and reporting tools to identify opportunities for growth and operational improvements.
- Drive adoption of technology and best practices throughout the organization.
Benefits
- Competitive base salary
- Performance-based bonus opportunities
- Health, dental, and vision insurance
- Paid time off and holidays
- Company vehicle or vehicle allowance
- Professional development opportunities
- Retirement savings plan
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
