GM/ License Holder

The Blue Collar Recruiter•Raleigh, NC

24d•$100,000 - $120,000•Onsite

About The Position

We are a startup residential HVAC focused on delivering high-quality workmanship, exceptional customer experience, and building scalable, disciplined operations from day one. We are seeking a General Manager to lead the business at a high level while remaining closely connected to field operations. This is a rare opportunity for an experienced HVAC leader who wants full operational ownership, the ability to build a team and culture, and meaningful financial upside. Role Overview This is a hands-on leadership role with full operational responsibility . You will oversee all aspects of the business, including: Field operations and service delivery Team leadership and development Financial performance and KPI management Customer experience and brand reputation While this is primarily a leadership role, staying connected to the field and team will be key—especially in the early stages of growth. Why This Role Is Different True leadership role — you run the business, not just a department Direct impact on company growth, performance, and culture Ability to build and lead your own team from the ground up Backed by a national brand without heavy corporate structure Ownership that values transparency, accountability, and collaboration Clear financial upside tied to performance and profitability

Requirements

Must hold a valid North Carolina HVAC contractor license
7+ years of residential HVAC experience (install and service)
3+ years in a leadership role (Service Manager, Operations Manager, or similar)
Strong understanding of field operations and business performance metrics
Proven ability to lead teams and drive results
Comfortable in a startup / build-from-the-ground-up environment

Nice To Haves

Prior General Manager or multi-department leadership experience
Strong business acumen with a growth mindset

Responsibilities

Oversee daily operations across service, install, and customer experience
Lead, coach, and develop technicians, office staff, and future leaders
Establish and maintain operational systems, processes, and KPIs
Drive accountability and performance across all departments
Own revenue, profitability, and cost control
Monitor and improve key performance metrics (conversion rates, ticket size, efficiency, etc.)
Ensure pricing discipline and operational efficiency
Partner with ownership on growth strategy and forecasting
Recruit, hire, and onboard team members as the company grows
Build a culture of accountability, professionalism, and pride in workmanship
Develop training processes and career paths for employees
Ensure exceptional customer service and consistent quality standards
Reduce callbacks, rework, and warranty issues
Uphold brand reputation and service excellence