Unique Indoor Comfort of Philadelphia - HVAC Field Service Supervisor
About The Position
Unique Indoor Comfort, now an Ace Hardware Company, is seeking an HVAC Service Supervisor. This role is responsible for supervising field technicians, ensuring work is completed efficiently and on time, and fostering a team atmosphere through strong leadership and extensive knowledge. The supervisor will conduct daily check-ins, maximize training opportunities, and provide excellent customer service. The position requires technical knowledge of Hydronics, Air flow basics, Ductless systems, Hi Velocity and Conventional systems, with a proven track record of managing multiple technicians and coaching junior staff. Safety is a top priority, ensuring all company policies are followed. The successful candidate will possess excellent organizational skills and the ability to manage a fast-paced workflow.
Requirements
- High school diploma or equivalent.
- 7+ years Residential and Commercial HVAC service field experience.
- 2+ years supervisory experience.
- EPA Certification Required including A2L certifications.
- Ability to set and achieve timeline goals.
- Must be a self-starter and be responsible and accountable.
- Ability to multi-task and handle consistent workflow in a fast-paced environment.
- Quick learner, highly adaptable to new processes.
- Well-developed interpersonal and communication skills.
- Excellent problem-solving skills.
- Technical knowledge of Hydronics, Air flow basics, Ductless systems, Hi Velocity and Conventional systems.
- Proven track record of successfully managing multiple technicians at one time.
- Proven track record of working well within a team environment.
- Proven track record of coaching/mentoring helpers and junior technicians with a lead by example attitude.
Nice To Haves
- NATE Certification is a plus.
- Advanced leadership and Labor Management Coursework is a plus.
Responsibilities
- Supervise technicians and jobs with company goals and growth in mind.
- Facilitate a team atmosphere through skill, example, and attitude.
- Conduct daily technicians and job check-ins to ensure work is done correctly and efficiently.
- Maximize training opportunities to increase the skill set of the team of technicians.
- Apply a positive attitude in all customer interactions.
- Respect and lead other technicians.
- Supervise with clear and concise communication.
- Ensure all calls are completed in a safe manner and all company safety policies are always followed.
- Keep up with high-paced call schedules.
Benefits
- Incentive/Commission/Bonus opportunities (Based on role / grade level)
- 401(k) retirement savings plan with matching company contributions, eligible on your first day!
- Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents.
- Warehouse Merchandise Discount!
- Paid time off & paid holidays (depending on role and month of hire)
- Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Handyman, Customer Service and others).
- Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
