HVAC Field Manager

HomeServe USA • Manheim Township, PA

1d

About The Position

The HVAC Field Manager role will report to the General Manager and will provide
the necessary management of the in-home field technicians in the performance of
their duties with Plumbing and HVAC repairs and installations. As needed this
position will assist in the training, provide evaluation and feedback,
discipline and motivation to achieve expected Key Performance Indicators.

Requirements

• Minimum of 5 years management experience with servicing or installations in the HVAC and/or Plumbing field.
• Effective Management of a unionized workforce consisting of 10-20 Field Technicians desirable
• Excellent writing and verbal communication skills
• Team player
• Field Oriented, in-depth knowledge of HVAC field and Management focus
• Ability to perform multiple tasks simultaneously on a regular basis.
• Microsoft Word, Outlook and Excel proficient.

Nice To Haves

• Effective Management of a unionized workforce consisting of 10-20 Field Technicians desirable

Responsibilities

• Ensure business standards are achieved and maintained by all technicians in the repair and installation process.
• Spend 70% of time in field with technicians, educating and developing less skilled into adequately skilled employees, motivating skilled technicians, and enhancing customer service skills in all technicians.
• Ensuring adequate Technician field coverage for a seven-day, 365-day operation of service and installations.
• Monitor performance proactively by field visits, customer contact, report analysis, and reaction to feedback.
• Respond to all Customer complaints, compliments and inquires in a timely manner.
• Perform equipment replacement estimates on condemned equipment.
• Interview and hire new technicians as needed.
• Identify areas of needed improvement and work to correct those areas.
• Understand and follow union CBA where it applies.
• Interact with Field Training Manager for course needs and development.
• Payroll approval for all direct reports.

Benefits

• Competitive compensation
• Company vehicle provided
• Career development and advancement opportunities
• Casual attire throughout the week
• Excellent benefits including generous medical, vision, dental and life & disability insurance
• 401(k) plan with a company match
• 2 free home warranties provided by the company

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees