HVAC Design Engineer

First Supply LLC•Ashwaubenon, WI

5d•Remote

About The Position

First Supply is seeking an exceptional HVAC Design Engineer to enhance our team of dedicated professionals. This role involves interacting with customers to provide a Best-In-Class Customer Experience, designing and submitting plans for light commercial and residential applications, and responding to HVAC related inquiries about product application, design, and troubleshooting. The ideal candidate possesses patience, attentiveness, product knowledge, and the ability to communicate clearly in a results-driven environment. This role can be located anywhere within the northern region which the role supports, including Green Bay, Appleton, Oshkosh, Sheboygan, Plover, and Rhinelander.

Requirements

4+ years’ of approved experience in specialized engineering design work. No more than 4 years may be equivalent academic training or apprenticeship as provided in Wis. Stats § 443.07(2)
Completion of technological academic training or apprenticeship program may be considered equivalent to experience but may not exceed a total of 4 years.
Graduation from a course other than engineering technology shall be equivalent to 2 years of experience
Extensive HVAC product and systems knowledge
Proficiency in CAD Designer or similar program; and excellent knowledge of drafting standards
Computer knowledge and skills with the ability to learn First Supply LLC’s business system
Ability to assess customer needs and provide customer satisfaction
Ability to communicate information and ideas effectively with customers by telephone and in person
Ability to identify solutions, conclusions or approaches to provide customer satisfaction; and still consider the relative costs and benefits to all involved

Responsibilities

Input into the Auto Cad System HVAC system designs for light commercial and residential applications
Design and submit plans to the satisfaction of all state and local codes
Perform heat loss calculation
Recommend equipment
Design duct & piping layout
Promptly answer telephone calls in a professional manner from customers
Quickly and effectively find creative ways to meet customers’ needs
Identify and propose solutions that benefit all parties involved; or escalate critical issues to the most appropriate personnel to handle the situation
Determine and set pricing on products and services as needed to respond to customer requirements while meeting First Supply LLC’s profit objectives
Recommend products and provide service to customers, based on customer’s specific needs
Provide accurate information regarding availability of in-stock items to customers; and recommend to Purchasing any stock level issues
Meet with customers when necessary to demonstrate and explain features of products; and instruct customers in use of products
Prepare and present quotations to meet needs of customer
For all orders, ensure that product is shipped in a timeframe to meet the customer’s needs
Obtain accurate information from vendors relating to shipment dates, expected date of delivery, etc for direct and special orders; and provide to customers to help build or maintain good working relationships
Gather competitive information from trends in the industry or marketplace and develop plans for opportunities or problem solving
Identify trends in customer satisfaction or dissatisfaction and make recommendations
Stay abreast of product developments, changes in local codes and consumer preferences; notify and advise appropriate management personnel; make recommendations and participate in any promotional updates that may be needed
Work closely with all company departments requesting design plans
Attend sales and product review meetings
Attend training programs maintain certifications as required
Keep records as required
Other duties/responsibilities as assigned by the Regional Sales Manager