HVAC Data Center Service and BIM Support Specialist

Johnson Controls • Irving, TX

2d

About The Position

Unleash your potential with the Johnson Controls team! As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing. Join the Johnson Controls family and thrive in a culture that values your voice and ideas. Your next incredible opportunity is just a few clicks away!

Requirements

• 2-year degree or equivalent combination of education and experience.
• 2-5 years suggested minimum experience.

Nice To Haves

• NxGen system experience
• Warranty processing or warranty program experience
• SAP or similar ERP systems
• HVAC, data center operations, or service coordination background

Responsibilities

• Manage the full order life cycle for assigned customer accounts.
• Maintain accurate SAP data and support logistics, scheduling, and delivery.
• Implement short- and long-term account plans to support customer and financial goals.
• Respond to customer and internal team inquiries promptly and professionally.
• Work daily within the BIM system to review, dispute, and validate reported timing.
• Determine whether BIM-reported issues qualify as JCI quality problems.
• Evaluate and address reasonable repair times to ensure accuracy and fairness.
• Open Service Requests (SRs) in NxGen to support BIM actions.
• Contact CRCs and local branch teams to dispatch technicians or gather additional information.
• Collect and organize supporting documentation such as pictures, RCAs, repair plans, and other details needed to complete BIM actions.
• Generate reporting to support account performance, service delivery, and BIM activity tracking.
• Analyze data trends to identify issues, opportunities, and process improvements.

Benefits

• Competitive salary and bonus plan
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
• Extensive product and on the job/cross training opportunities
• Outstanding resources
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees