Experienced HVAC CSR (Customer Service Representative)

Aire Serv of Central North Carolina • Biscoe, NC

1d

About The Position

We are seeking a professional, experienced HVAC CSR who understands the pace, pressure, and expectations of a busy service office.
This is not an entry-level position.
We are looking for someone who can step in and perform with minimal training.

Requirements

• 3+ years of CSR experience
• Prior experience in an HVAC company
• Strong working knowledge of HVAC terminology
• Fluent in: Microsoft Word Microsoft Excel Email communication Live chat systems Multi-line phone systems
• MUST have experience using ServiceTitan (3+ years)
• Strong scheduling and dispatch coordination skills
• Professional phone presence and customer communication

Nice To Haves

• Organized and detail-oriented
• Calm under pressure
• A strong multitasker
• Proactive and solution-driven
• A team player with a positive attitude

Responsibilities

• Answer high-volume inbound calls professionally
• Schedule and dispatch service appointments accurately
• Enter detailed job notes and customer information in ServiceTitan
• Communicate clearly with technicians and management
• Order parts and follow up on pending jobs
• Maintain organized digital records and documentation
• Deliver a 5-star customer experience on every interaction

Benefits

• Competitive pay (based on experience)
• Stable, year-round work
• Supportive team environment
• Opportunity for growth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed