Customer Service Representative (CSR)

Lakefield Veterinary Group • Bealeton, VA

14h • $15 - $18

About The Position

Compassion Animal Hospital is seeking a Customer Service Representative (CSR) to support our 3-Doctor practice. This position may be full-time or part-time, with full-time typically working 35–40 hours per week.
POSITION SUMMARY
Our Customer Service Representatives are the heartbeat of our hospital. They create a calm, welcoming experience for clients and pets while supporting a veterinary team that values professionalism, kindness, and teamwork.
We are not a chaotic, burnout-driven practice. We believe in steady workflows, strong communication, and treating one another with respect. Our team works hard, supports each other, and genuinely enjoys coming to work.
If you are warm, organized, emotionally mature, and thrive in a positive team environment — we would love to meet you.

Requirements

• High School Diploma or GED required
• 1+ years of customer service experience preferred
• Comfortable with computers and learning practice management software
• Strong communication and organizational skills

Nice To Haves

• Veterinary or medical experience is a plus

Responsibilities

• Greet clients and pets with warmth and professionalism
• Create a smooth, calm flow from check-in to checkout
• Answer phones confidently and help guide clients to the appropriate level of care
• Educate clients on preventative care, services, and products that support their pets’ health
• Schedule appointments thoughtfully to support both clients and medical team productivity
• Accurately document patient information in our practice software
• Process invoices, payments, and daily cash reconciliation with precision
• Dispense prescriptions and retail items per veterinarian instructions
• Handle client concerns with empathy, composure, and problem-solving skills
• Collaborate closely with doctors and technicians to ensure clear communication and efficient care

Benefits

• PTO
• Employee Assistance Program
• 401K
• Medical
• Dental
• Vision
• Voluntary Life and AD&D insurance, long-term care, Accident, Critical Illness, and Hospital Indemnity Employer Paid Life and AD&D
• Employer Paid STD and LTD (excluding WA, OR and MN)
• Eligible for performance-based bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED