Customer Service Representative (CSR)

G.E. Mechanical • Vineland, NJ

4d • $20 - $24

About The Position

The Customer Service Representative's responsibility is to complete intake of customer information and coordinate internally to ensure proper work execution. Additionally, corresponding with technicians in "Real-time" to complete close out process to help maintain the quality of services to our customers.

Requirements

• 2-3 years of customer service experience in a sales/office/corporate setting
• High School diploma or GED
• Ability to work as a team player
• Ability to multitask in a fast-paced environment
• Strong verbal & written communication skills
• Attention to detail and organization
• Proficiency in Microsoft Word, Excel, & Outlook

Nice To Haves

• Construction/Mechanical/Service industry experience

Responsibilities

• Answer phone calls for customer service requests; provide customers with the appropriate timing for when the technician will arrive onsite
• Reference client service history for new work orders created to ensure proper authorization, credit limits/payment information/COD status, and identify any possible discrepancies
• Provide hourly rates, pricing holds, and take payment information when applicable
• Create, open, assign, and/or close work order requests
• Real time updates via notes in each work order description
• Review technician descriptions on completed work orders for overall literacy, grammar, and spelling
• Correspond with technicians to ensure proper close-out of service calls prior to being dispatched to next call
• Utilize GPS tracking software to run truck reports, cross reference ticket times, and provide system generated reports when required
• Route calls to the appropriate departments/individuals
• Maintain service department filing

Benefits

• Competitive salary, commensurate with experience
• Company paid vacation and holidays
• Company health care, vision, & dental benefits
• 401k plan with Company match
• Company paid life insurance
• Education and training provided with monetary incentives available for education courses completed
• Eligible for performance and company-based bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED