Warehouse Counter Sales

Hoffman & Hoffman Inc•Greensboro, NC

14h•Onsite

About The Position

The HVAC Counter Sales Representative is responsible for providing exceptional customer service to residential and commercial HVAC contractors by accurately identifying products, processing sales transactions, and assisting customers with equipment, parts, and supply needs. This position serves as the face of the branch and plays a critical role in building long-term customer relationships while supporting sales growth and operational efficiency.

Requirements

High school diploma or GED.
Previous customer service or sales experience.
Strong communication and interpersonal skills.
Basic computer skills and ability to learn ERP software.
Ability to work in a fast-paced environment while managing multiple priorities.
Strong organizational skills and attention to detail.
Ability to lift up to 50 pounds and stand for extended periods.

Nice To Haves

Previous HVAC distribution experience.
Working knowledge of residential and commercial HVAC equipment and parts.
Experience with ERP systems such as Infor CSD or similar wholesale distribution software.
Forklift certification or willingness to become certified.

Responsibilities

Greet customers promptly and professionally while delivering outstanding customer service.
Assist residential and commercial HVAC contractors in identifying the correct equipment, replacement parts, accessories, and supplies for their applications.
Process customer orders accurately using the company's ERP system.
Prepare customer quotations and follow up on open quotes as directed.
Maintain a strong working knowledge of HVAC products, including residential and commercial equipment, controls, indoor air quality products, refrigerants, tools, and commodity items.
Answer incoming phone calls and respond to customer inquiries regarding product availability, pricing, and order status.
Coordinate with warehouse personnel to ensure timely and accurate order fulfillment.
Assist with special orders, warranty claims, returns, and customer issue resolution.
Promote additional products and suggest complementary items that provide value to customers.
Maintain an organized, clean, and professional counter area.
Assist with inventory management by stocking shelves, rotating inventory, and reporting stock shortages.
Participate in cycle counts and inventory accuracy initiatives.
Develop and maintain positive relationships with contractors, vendors, and coworkers.
Follow all company safety policies and procedures.
Perform other duties as assigned.