HVAC Counter Sales Associate

NORTHEASTERN SUPPLY INC•Beltsville, MD

6d•$18 - $27•Onsite

About The Position

The HVAC Counter Sales Associate increases sales and customer satisfaction by efficiently and courteously assisting walk-in and telephone customers with the selection and acquisition of needed HVAC products. This role applies technical product knowledge to satisfy customer needs and build lasting relationships.

Requirements

High school diploma or GED required
Ability to lift up to 75 lbs. and stand for up to 8 hours daily
Frequent stooping, squatting, stretching, bending, and lifting required to reach inventory items
Able to work in indoor and outdoor environments, including heat/cold, wet/humid, and dry/arid conditions

Nice To Haves

Willingness to learn
Product/applications and wholesale distribution experience preferred

Responsibilities

Pull, fill, pack, and set up orders for delivery or pickup; determine order status at any given time
Follow all special instructions pertaining to individual orders; retrieve orders from the warehouse quickly and accurately
Receive shipments, log into inventory, and maintain inventory accuracy through regular audits
Process returns accurately
Service counter and phone customers by taking and accurately entering orders, giving priority to regular accounts
Use electronic and published catalogs to provide product, pricing, and availability information
Solve or quickly escalate customer problems; follow company pricing and credit guidelines
Meet and greet all customers at the point of sale with service, respect, and knowledge
Advise and actively upsell customers on complementary products; convert requests to stocked brands where appropriate
Demonstrate comprehensive product and industry knowledge; articulate the company's competitive advantage
Learn and demonstrate competence in the features, functionality, and appropriate application of all product lines
Analyze customer needs to determine if they can be helped at the counter or should be escalated to the next level of service
Build and maintain customer and team relationships; adjust approach for different customer types
Keep and maintain a neat, organized counter area and product displays
Accurately and carefully follow established procedures; ensure high-quality, error-free work output
Adhere to the rules and regulations set forth in the Employee Handbook
Other duties as assigned