HVAC Controls Systems Technician Team Leader
About The Position
Oversee required day-to-day activities of field technician team and plans monthly technician routes. Analyzes team performance and recommends changes to ensure profitability, safety, and client satisfaction. Maintains customer satisfaction while balancing financial goals. Ensures safety compliance. Supervises and provides leadership for assigned Teams. Ensure developmental plans are in place. Leads the execution efforts of assigned business. Ensure consistency of delivery systems. Monitors and supervises the business plans. Coordinates the team’s work with sales to ensure all sales opportunities are supported, including linkage to installation opportunities. Raises potential market opportunities to the attention of the appropriate branch or region resource for strategic direction. Ensure that serviced account portfolios achieve growth, achieve proper profit levels and customer satisfaction. Recommends and supports staffing requirements for the assigned business. Serves as a communication channel to share the standard process strategies and results enables SSNA vision. Implements plans to comply, and monitors standards for HVAC operations. Audits the effectiveness of operations and makes changes to improve performance. Ensure that contractual obligations are completed, and customer satisfaction is achieved. Drives service and installation operational review meetings, reviewing bids and estimates for accuracy. Effectively applies branch workforce and management and deployment of overall resources. Analyzes operations processes and provides recommendations for improvements. Implement other managerial responsibilities, i.e., performance reviews and acquisitions consistent with established business strategy. Recruits, hires and retains operational staff. Prepares and delivers clear performance expectations, performance reviews, and development plans for direct reports teaming with the appropriate matrix functional manager. Ensures a consistent level of coaching, which includes monthly one on one(s), operational and financial reviews. Works with team leaders to ensure proper workforce and skill levels for the successful and profitable execution of the business. Performs other duties related to customer satisfaction, deployment of pivotal initiatives to teams, development and maintenance of team business plans and account management of service customers.
Requirements
- A minimum of five (5) years of progressive operational experience in HVAC services
- Three (3) years of experience in management role with responsibility for the productivity and development of others
Nice To Haves
- Bachelor’s degree in engineering or business or equivalent working experience
- Johnson Controls Metasys experience
- Eight (8) years’ experience in an operational HVAC role with leadership responsibilities
- Six Sigma Green Belt
Responsibilities
- Oversee day-to-day activities of field technician team
- Plan monthly technician routes
- Analyze team performance and recommend changes
- Ensure profitability, safety, and client satisfaction
- Maintain customer satisfaction while balancing financial goals
- Ensure safety compliance
- Supervise and provide leadership for assigned Teams
- Ensure developmental plans are in place
- Lead the execution efforts of assigned business
- Ensure consistency of delivery systems
- Monitor and supervise business plans
- Coordinate team's work with sales
- Raise potential market opportunities
- Ensure serviced account portfolios achieve growth, profit levels, and customer satisfaction
- Recommend and support staffing requirements
- Serve as a communication channel for standard process strategies and results
- Implement plans to comply with and monitor standards for HVAC operations
- Audit the effectiveness of operations and make changes to improve performance
- Ensure contractual obligations are completed and customer satisfaction is achieved
- Drive service and installation operational review meetings
- Review bids and estimates for accuracy
- Apply branch workforce and management and deployment of overall resources
- Analyze operations processes and provide recommendations for improvements
- Implement performance reviews and acquisitions
- Recruit, hire, and retain operational staff
- Prepare and deliver performance expectations, reviews, and development plans
- Ensure consistent coaching, including monthly one-on-ones, operational and financial reviews
- Ensure proper workforce and skill levels for successful and profitable business execution
- Perform duties related to customer satisfaction, deployment of initiatives, development of business plans, and account management
Benefits
- Competitive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
