HVAC Contractor Training Program Manager

Johnstone Supply LLC•University Park, TX

11d•Hybrid

About The Position

Johnstone Supply, North America's leading wholesale distributor of HVACR equipment, parts, and supplies, has a great opportunity to join our team. Over the last seven decades, Johnstone has grown into a multi-billion-dollar industry leader with over 470 distributor branches and 6 distribution centers throughout North America. We work with some of the largest companies in the world, including Daikin/Goodman, Bosch, Copeland, Honeywell, Johnson Controls, and Fujitsu, to provide contractors with world-class products, technical expertise, and quality service. Now is the best time to join Johnstone Supply. Relationship-building is the key to our success, and it shows in everything we do. The Power of Johnstone is everyone who works with us. Our customers, our partners, and our people. Johnstone is growing, and so can you.

Requirements

Bachelor's degree or equivalent combination of education and experience.
Five or more years of experience in HVAC, contractor development, training, learning programs, distribution, manufacturer rep programs, or a related field.
Experience developing marketing campaigns, training resources, content, communications, and customer engagement programs preferred.
Problem-solving
Advanced critical thinking skills; self-directed, collaborative, comfortable building programs with ambiguity
Ability to understand, diagnose and rectify problems without conflict
Diagnoses why utilization is low in a given region (awareness, relevance, price etc)
Excellent communication and interpersonal skills to build effective working relationships and credibility with store teams and contractors
Ability to write formal business documents, including proposals, reports, project plans, and training guides and manuals, and promotional articles in a consistent and professional manner with proper grammar and spelling
Ability to present information to small and large groups; launch events, and use industry language to build trust
Listen to others to identify needs, concerns and root causes
Skill in influencing and leading others to achieve business goals; adjust communication style between technical contractor audience and corporate or store partners
Ability to manage a project life cycle, including course correction and results; manages multiple store roll outs, campaigns, and projects simultaneously.
Ability to develop and use systems for organizing and keeping track of information
Ability to define project budgets, negotiate and successfully work within budget/contract requirements
Ability to prioritize tasks and adapt to changing work priorities while working in a fast-paced business environment
Ability to assess contractor learner needs, environmental factors, and job content, to define training objectives
Knowledge of adult learning principles, instructional design practices, and blended learning approaches.
Experience supporting learning management systems (LMS) and learning technologies.
Ability to coach and support users in maximizing training platform capabilities
Proficient in MS Office programs: PowerPoint, Word and Outlook; strong experience in Excel and BI is helpful
Experience with LMS reporting and learning technologies.
Demonstrated understanding of basic business finance and promotional math (discounting, margins, ROI)
Ability to create and use formulas in Excel and create and use pivot tables to analyze data

Nice To Haves

Knowledge of HVAC-R industry operations, terminology, certifications, and workforce development challenges.
Knowledge of wholesale distribution business models and customer engagement practices.
Familiarity with instructional design principles and learning program development.
Knowledge of content development, video editing, email marketing, and course authoring tools preferred (e.g., Articulate, Camtasia).

Responsibilities

Partner with individual store teams to identify barriers to university utilization. Co-develop store level activation plans.
Evaluate training program effectiveness and results through follow-up surveys, outreach and measuring business outcomes.
Build a community of partners, suppliers, store leadership and contractors and facilitate sharing of training best practices.
Travel to stores and trade events for in-person training walk throughs, promotional launches, and contractor-facing events.
Act as a trusted field resource that stores can work with to position new courses, advertise, and troubleshoot a program design. Provide tool kits and in-store university materials for store use with minimal lift.
Utilize monthly/weekly scorecards and dashboards to track sales and promotions by store and region.
Guide store Power Users in development of customized training tracks and learning plans for contractors and coordinate with eLearning team to assist with university setup.
Perform training need assessments, recommend new solutions, and training curriculum plans for contractor jobs
Maintain and promote contractor training best practices, including positioning for customer acquisition & growth, store training profitability, training facilities/equipment, trainer competencies / hiring / onboarding, curriculum & programs, training materials, promotion, and safety & compliance vendors.
Reach outside the HVAC industry, as needed, for training best practices to meet HVAC-R industry challenges
Partner with stakeholders to identify and refine relevant & profitable contractor training opportunities and address pain points. Establish a voice of the customer process for feedback directly from contractors.
Crowd-source and curate new contractor training content. Provide customer support, and infrastructure for our stores to develop, house and sell contractor training content.
Work closely with Content development team for design and acquisition of new training content. Identify gaps and recommend new content or vendor partnership to fill them.
Design and execute effective campaigns, advertising, outreach and promotions that drive contractor enrollment and course completion.
Manage national programs with contractor training licensures (i.e. NATE, State CE etc.), trade schools, suppliers and other resource providers in support & promotion of Johnstone contractor training programs
Partner with Marketing, Sales and Product Teams to align with their strategic map for promotion, supplier focus and shared materials.
Collaborate with corporate marketing and external suppliers to support branding, marketing, and communications for all contractor related content.
Present or support training program topics at Johnstone Annual Meetings, trade events, and training seminars
Create business case, plan, and manage projects assigned
Develop and manage project budgets; Create and deliver project status updates (written and oral) ; Perform risk assessments and recommend alternatives
Document and communicate results; Ensure timely and complete communication to all stakeholders
Work as an effective partner with other university team members.
Perform other tasks as assigned by Supervisor. Johnstone Supply believes that each employee’s contribution should not be limited by the assigned responsibilities. Therefore, it is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

Benefits

Competitive wage
Medical coverage
Dental coverage
Vision coverage
Supplemental care options
Competitive Paid Time Off (PTO)
Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediate vesting
Holiday pay – we recognize and pay our employees for 7.5 holidays per year
Paid Parental Bonding Time
Employer subsidized medical, dental, and vision plans
Employer paid life insurance
Employer paid short-term disability
Voluntary long-term disability
Voluntary accident insurance
Voluntary critical illness insurance
Voluntary hospital indemnity insurance
24/7 Access to virtual care/telehealth options
Health Savings Account (HSA) with employer contribution
Flexible spending accounts (FSA)
Wellbeing program with opportunity to earn reduced medical costs
Employee Assistance Program (EAP) for you, and your family
Tuition reimbursement
Employee referral bonus program
Employee service milestone recognition program