HVAC Commercial Service Technician I

Service Experts Heating & AC•Kennesaw, GA

5d•Onsite

About The Position

Welcome! ‎ ‎ Why You Should Join the Engineering Excellence Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with training support and an opportunity for unlimited professional growth. Join us and become an EXPERT! What you’ll enjoy: Competitive pay: $25.00 to $55.00 per hour (based on experience) Company-provided service vehicle so you can focus on the job, not the commute Comprehensive medical, dental, and vision insurance 401(k) with company benefits to help you plan for the future Paid Time Off because work life balance matters Ongoing training and career development with opportunities to advance A team that values safety, quality workmanship, and supporting one another Job Summary As a member of our team, you will accurately diagnose and repair problems with commercial HVAC equipment. With a strong focus on customer service and a commitment to integrity, you will communicate solutions to customers.

Requirements

The qualified candidate must have a high school diploma or equivalent.
A certificate in HVAC from an accredited college or career center or 2 years of experience in HVAC
EPA 608 Refrigeration license, Universal license preferred.
Proven mechanical aptitude
Able to operate all necessary tools and equipment to perform various projects.
Demonstrated commitment to the delivery of customer-focused service.
The ability to work overtime and weekend hours as required.
The successful incumbent must be able to meet the minimum requirements for our background check criteria.

Responsibilities

Responsible for learning the process of analyzing, diagnosing, and resolving customer concerns in commercial environments.
Train with senior technicians and work to become self sufficient in performing service on commercial HVAC and refrigeration equipment as well as accessories.
Ability to navigate and use smart phone to support business systems
Proper use of all IVR systems and proper check in and out with EE dispatchers.
Responsible for delivery and removal of equipment and parts needed to complete service work.
Responsible for providing excellent service to commercial customers and sustaining high levels of customer satisfaction.
Handle customer concerns, questions or problems in an effective manner.
Prepare material requisition forms to ensure proper truck stock levels.
Other duties include performing maintenance on equipment, servicing and/or cleaning IAQ products, soldering, welding, brazing, and performing minor field fabrication.