HVAC Comfort Specialist

Nuckols Plumbing Heating & Cooling•Richmond, VA

5d•Onsite

About The Position

At Nuckols Plumbing, Heating & Cooling, we provide Residential HVAC Service and Residential HVAC New Construction throughout the Greater Richmond area. Our company culture isn’t typical for the trades - we value our Teammates, their Families, and Family Time. We believe that when we take care of our Team, they’ll take care of our Customers. If you’re looking for a company you can call home, we’ve built an environment that truly supports that. We are currently seeking candidates for an HVAC Comfort Specialist position. In this role, you will be responsible for managing outside sales leads, providing customers with information about Nuckols Plumbing, Heating, & Cooling, presenting them with information on various HVAC products, and following up with customers to ensure they are well-informed to make informed decisions about their comfort needs. You will also be responsible for ordering equipment, running the install crews, and troubleshooting jobsite issues with the technicians.

Requirements

Minimum of 5 years of Residential HVAC Service Experience.
Extensive knowledge of residential HVAC systems and controls.
Skilled in the safe use of hand and power tools.
Ability to lift, carry, push, or pull up to 50 pounds.
Able to work safely from ladders for extended periods.
Clean driving record and ability to pass a background check.
Excellent communication and customer service skills.

Responsibilities

Meet with customers at their homes to provide solutions for a wide variety of HVAC needs.
Establish customer rapport and educate them on product and service options to fit their needs.
Work closely with the office and installation teams to ensure an efficient, smooth process through completion.
Develop key relationships, negotiate, and close projects.
Be the primary contact throughout the project, including a home visit after the project is complete to ensure 100% satisfaction.
Answer questions and educate potential customer on the steps required to add products to their home.
Keep detailed records and log all interactions and communications with potential customers in business software.
Create sale proposals that are accurate and complete, that can be seamlessly transferred to the installation team.
Create confident buyers by providing complete and accurate information about our products and pricing.
Relationship selling to build strong bonds with customers and earn repeat business through excellent performance.