HVAC Branch Manager

SERVICE MINDS LLC•Jacksonville, FL

4d•$80,000 - $90,000•Onsite

About The Position

One Hour Heating & Air Conditioning is seeking an experienced Branch Manager to lead their Jacksonville operation. This is a hands-on leadership position for someone who understands the residential HVAC service industry and knows what it takes to successfully run and grow a branch. The role involves responsibility for people, customer experience, sales, operations, financial performance, and the overall success of the branch. The ideal candidate is a leader who can build people, grow the business, and own the outcome.

Requirements

Proven leadership experience within the residential HVAC service industry.
Experience managing residential HVAC Service Technicians and/or Installers.
Strong understanding of residential HVAC service and installation operations.
Experience leading and developing high-performing field teams.
Demonstrated ability to coach technicians on performance, customer service, and sales.
Experience owning or managing P&L performance, budgets, revenue, gross margin, and operating expenses.
Strong understanding of residential home-service sales.
Experience managing and improving operational and sales KPIs.
Strong business and financial acumen.
Ability to analyze data and turn it into action.
Experience holding employees accountable while maintaining a positive and professional culture.
Strong communication and leadership skills.
High emotional intelligence and ability to build trust.
Strong problem-solving and decision-making skills.
Ability to manage multiple priorities in a fast-paced environment.
Ability to work collaboratively across departments.
Valid driver's license with an acceptable driving record.
Residential HVAC leadership experience is required for this position.

Nice To Haves

Experience with ServiceTitan or similar home-service management software is preferred.

Responsibilities

Lead, coach, and develop residential HVAC Service Technicians, Installers, and branch team members.
Partner with Talent Acquisition to attract and hire strong talent.
Build an effective onboarding experience for new employees.
Set clear performance expectations and hold team members accountable.
Conduct regular one-on-one coaching and performance conversations.
Coach technicians on customer service, sales performance, productivity, and technical development.
Identify performance gaps and create plans for improvement.
Recognize strong performance and celebrate team achievements.
Identify and develop future leaders within the branch.
Build a culture where employees understand what's expected and have the support they need to succeed.
Focus on employee engagement and retention while maintaining high performance standards.
Own branch revenue and sales performance.
Drive achievement of monthly and annual business goals.
Coach technicians on presenting options and delivering a strong customer experience.
Monitor sales and operational trends.
Identify performance gaps and take action.
Build strategies to improve branch results.
Hold teams accountable to established KPIs.
Use data to make informed decisions.
Own branch profitability and financial results.
Understand and manage the branch P&L.
Monitor revenue, gross margin, labor, expenses, and profitability.
Manage budgets and control operating expenses.
Understand how staffing, productivity, pricing, callbacks, sales, and operational decisions impact profitability.
Identify financial trends and opportunities.
Create action plans when performance isn't meeting expectations.
Partner with Finance and Operations on forecasting and business planning.
Oversee daily branch operations.
Ensure Service and Installation teams operate efficiently.
Monitor technician scheduling, capacity, and productivity.
Partner with dispatch and customer service teams to maximize daily opportunities.
Ensure technicians have the tools, equipment, inventory, and support they need.
Monitor fleet, inventory, and operational workflows.
Ensure company policies, procedures, and safety standards are followed.
Identify operational bottlenecks and implement solutions.
Maintain high standards for quality and accountability.
Partner with Operations, HR, Recruiting, Finance, Marketing, and other support teams to achieve branch goals.
Build a customer-first culture throughout the branch.
Hold teams accountable for professionalism and quality workmanship.
Monitor customer satisfaction and service quality.
Review customer feedback and identify trends.
Resolve escalated customer concerns professionally and effectively.
Coach team members when customer experience expectations aren't being met.
Reduce callbacks and improve first-time quality.
Ensure customers receive the level of service expected from the One Hour brand.