HVAC Apprentice I

Engineering Excellence National Account•Conroe, TX

21h•Onsite

About The Position

Apprentices, with appropriate training and supervision, will perform equipment maintenance and/or assist with service repairs. Performs all tasks maintaining their personal safety and the safety of their co-workers. Exercises reasonable care and use of tools and equipment. Documents work process hours and attend related training. Key Responsibilities: Works under general supervision to perform maintenance calls Performs routine precision tune-ups and maintenance on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner Inspects and performs limited diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks Completes routine maintenance and equipment cleaning as needed or required Responsible for delivery and removal of parts and equipment needed to complete service work Assists the Service Technician in servicing heating, air conditioning, ventilation, and refrigeration equipment as well as accessories Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner. If necessary, collects payment from customers. Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit. Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for Represents the company professionally, honestly, and ethically in all business matters and activities Follows standard procedures and process, ensures that the company vehicle is properly stocked Performs similar/other duties as needed or assigned Health & Safety Roles and Responsibilities: Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately Reports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediately Corrects substandard acts or conditions within area of control Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s) Never removes or renders ineffective safety guards, devices, or clothing prescribed to be in place or worn Complies with the general rules as prescribed by company program(s) procedure(s) Operates devises or equipment as prescribed by company program(s) or procedure(s) Participates in any safety initiatives, teams, or committees Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately Provides input on developing safety initiatives and plans to eliminate exposures that could cause accidents Does not perform act that may endanger the safety or well-being of others Does not engage in any pranks, contests, or rough boisterous behavior Works in compliance with applicable legislative requirement

Requirements

High school diploma or GED.
0 to 2 years’ experience in HVAC with technical training certification preferred.
Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area.
EPA and safety certifications required.
Basic knowledge of the fundamentals of the operational functionality of heating, air conditioning, and ventilation equipment as well as related accessories.
Proficient mechanical aptitude and the ability to operate all necessary tools and equipment.
Proficient and able to operate all necessary tools and equipment to perform various service projects.
Basic skills in reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on air conditioning equipment.
Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns.
Effective and efficient time-management and organizational skills.
Valid driver’s license with acceptable driving record.
Available to work flexible hours and on-call shifts as needed.
Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units.
Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
Ability to work in a variety of environmental conditions, including but not limited to: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas.
Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt.
Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception.
Ability to lift up to 40 pounds.
Ability to lift and carry items weighing up to 30 pounds.

Nice To Haves

Experience performing basic maintenance work on HVAC equipment and related accessories is desirable.

Responsibilities

Perform equipment maintenance and/or assist with service repairs.
Perform maintenance calls under general supervision.
Perform routine precision tune-ups and maintenance on heating, air conditioning, ventilation, and refrigeration equipment.
Inspect and perform limited diagnostics on equipment.
Complete routine maintenance and equipment cleaning.
Deliver and remove parts and equipment.
Assist the Service Technician in servicing equipment.
Record customer call information using a hand-held device.
Complete all forms and paperwork.
Collect payment from customers if necessary.
Communicate with dispatch to provide status reports.
Deliver excellent customer service and sustain high levels of customer satisfaction.
Promote products and services to the customer.
Report sales leads to the Sales and Service Coordinator.
Ensure company property, vehicles, and tools are used, maintained, and accounted for.
Represent the company professionally, honestly, and ethically.
Follow standard procedures and processes.
Ensure the company vehicle is properly stocked.
Report any unsafe acts, conditions, and hazards immediately.
Report any contravention of legislation or company policy immediately.
Correct substandard acts or conditions within the area of control.
Use and maintain appropriate personal protective equipment (PPE).
Comply with general rules and operate devices or equipment as prescribed.
Participate in safety initiatives, teams, or committees.
Report all injuries or incidents immediately.
Provide input on developing safety initiatives and plans.
Do not perform acts that may endanger the safety or well-being of others.
Work in compliance with applicable legislative requirements.