HUMAN SERVICES WORKER 2

Arizona Department of Administration•Phoenix, AZ

3d•$37,000 - $39,000•Onsite

About The Position

The Department of Economic Security (DES) is seeking individuals committed to service, community, and teamwork to strengthen individuals, families, and communities for a better quality of life. The Division of Developmental Disabilities (DDD) specifically is looking for an experienced and highly motivated Human Services Worker 2. DDD provides individuals with developmental disabilities and their families with flexible, high-quality, and member-driven services and supports that offer opportunities for independent decision-making and community engagement. Applicants cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation, have a principal interest in a DDD Qualified Vendor Agreement (or have a spouse or close family member with such interest), or be employed or subcontracted by a DDD Qualified Vendor.

Requirements

Basic human needs, human growth, personality, and behavior knowledge.
Community resources knowledge.
Tracking systems knowledge.
General office procedures knowledge.
Ability to apply federal laws, state statutes, and agency policies and procedures.
Ability to recognize basic human rights and the care and assistance needs of individuals with developmental disabilities.
Oral and written communication skills.
Organizational skills.
Interpersonal relations skills as applied to contacts with applicants, members, and representatives of other governmental and community organizations and the public.
Ability to initiate, develop, and maintain member files.
Basic clerical skills including proper telephone etiquette and operating office equipment (e.g., copier, fax).
Proficiency in Microsoft Word, Outlook, Excel, and other computer applications.
Ability to adapt and be sensitive to a variety of cultures.
Ability to maintain and display a professional demeanor.
Ability to establish family and professional partnerships.
Ability to work effectively with a wide range of personalities.
Ability to assess/review documents to determine importance to meeting member/family needs.
Ability to type a minimum of 40 wpm.
Possession and retention of a current, valid class-appropriate driver's license if driving is an essential function.
Completion of all required driver training and successful passing of driver's license record checks if driving is an essential function.
Maintenance of an acceptable driving record if driving is an essential function.
Maintenance of statutorily required liability insurance if operating a personally owned vehicle on state business.
Valid Level One fingerprint clearance card.
Subject to a search of the Department of Child Safety Central Registry and the Adult Protective Services Registry.
Successful completion of background and reference check.
Successful completion of Electronic Employment Eligibility verification.

Nice To Haves

At least ONE (1) year of customer service experience OR working with or assisting individuals in a community setting (e.g., community involvement with individuals with developmental disabilities, aging and adult, youth, etc.).

Responsibilities

Processes Eligibility packets, documents received packets/cases into unit log, checks database for referral/application records, reviews application packets for completeness, forwards completed packets to the assigned Eligibility Specialist, and creates proxies for the flow-board.
Conducts daily follow-up with providers to obtain additional information needed for processing Eligibility packets and closes case files to assist with determinations within policy and procedure timeframes.
Serves as the in-day person in a unit and/or office, answers office telephones and phone calls for absent Eligibility Specialists, takes accurate messages, routes calls to appropriate staff, and responds to routine information requests from families and providers.
Maintains office supplies, copy machines, postage meter, etc., opens, reviews, sorts, and distributes office mail to appropriate Unit staff, prioritizing critical documents for timely response, and copies documents as requested.
Collects necessary information for and prepares eligibility and member re-determination packets, tracks eligibility decisions, and inputs member information into the member information database.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Paid vacation and sick time
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities