HUMAN SERVICES WORKER 2

Arizona Department of Administration•Phoenix, AZ

2d•$37,000 - $39,000•Onsite

About The Position

The Department of Economic Security (DES) is seeking individuals committed to service, community, and teamwork to strengthen individuals, families, and communities for a better quality of life. The Division of Developmental Disabilities (DDD) specifically is looking for an experienced and highly motivated individual to join their team as a Human Services Worker 2. DDD provides individuals with developmental disabilities and their families with flexible, high-quality, and member-driven services and supports that offer opportunities for independent decision-making and community engagement. Applicants cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation, cannot have a principal interest in or have a spouse or close family with principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor.

Requirements

Basic human needs, human growth, personality, and behavior.
Community resources; Tracking systems.
General office procedures.
Applying federal laws, state statutes, and agency policies and procedures.
Recognizing basic human rights and the care and assistance needs of individuals with developmental disabilities.
Oral and written communication; Organizational skills.
Initiating, developing, and maintaining member files; Basic clerical skills including proper telephone etiquette, operating office equipment (e.g., copier, fax).
Interpersonal relations as applied to contacts with applicants, members and representatives of other governmental and community organizations and the public.
Microsoft Word, Outlook, Excel, and other computer applications.
Ability to adapt and be sensitive to a variety of cultures; Maintain and display professional demeanor.
Ability to establish family and professional partnerships.
Ability to work effectively with a wide range of personalities.
Ability to assess/review documents to determine importance to meeting member/family needs.
Type a minimum of 40 wpm.
Possess and retain a current, valid class-appropriate driver's license if driving is an essential function.
Complete all required driver training and successfully pass all necessary driver's license record checks if driving.
Maintain acceptable driving records if driving.
Maintain statutorily required liability insurance if operating a personally owned vehicle on state business.
Possess a valid Level One fingerprint clearance card.
Be subject to a search of both the Department of Child Safety Central Registry and the Adult Protective Services Registry.
Successfully pass background and reference check.
Successfully complete the Electronic Employment Eligibility verification.

Nice To Haves

At least ONE (1) year of customer service experience (OR) working with or assisting individuals in a community setting (e.g., community involvement with individuals with developmental disabilities, aging and adult, youth, etc.).

Responsibilities

Processes Eligibility packets, documents received packets/cases into unit log, and routinely checks the database for a record of a referral/application.
Reviews application packets for completeness and forwards completed packets to the assigned Eligibility Specialist, creating proxies for the flow board.
Conducts daily follow-up with providers to obtain additional information needed for processing Eligibility packets and closes case files to assist with determinations within policy timeframes.
Serves as the in-day person in a unit and/or office, answering office telephones and calls for absent Eligibility Specialists, taking accurate messages, and routing them appropriately.
Responds to routine questions from families and providers.
Maintains office supplies, copy machines, and postage meter.
Opens, reviews, sorts, and distributes office mail to appropriate Unit staff, prioritizing critical documents for timely response.
Collects necessary information for and prepares eligibility and member re-determination packets.
Tracks eligibility decisions and inputs member information into the member information database.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Paid vacation and sick time
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities