Human Services Quality Assurance (QA) Compliance Manager

Dungarvin•Florence, KY

About The Position

The Quality Assurance (QA) Compliance Manager is part of a team responsible for ensuring that services follow program design and Dungarvin’s mission of respecting and responding to the choices of individuals with developmental disabilities. The manager leads and mentors one QA coordinator and develops, delivers, and supports training and mentoring for employees to promote adherence to regulations, policies, and procedures. The role supports quality assessment and improvement of services, maintains operational quality processes through audits and inspections, investigates maltreatment, identifies service issues and barriers, recommends improvements to operational leadership, and provides data review, reporting, and communication. The schedule is typically 8 AM–5 PM EST, with flexibility as needed to meet deadlines or support initiatives across U.S. time zones. Some travel is required, including intermittent and extended overnight trips of 2–3 days.

Requirements

Two years of experience in a related field.
Two years of supervisory experience.
Prior experience working directly with individuals with disabilities.
Excellent decision-making, time-management, research, and interpersonal skills.
Proven communication and project-management skills.
Ability to work independently and demonstrate forward thinking, responsibility, maturity, and flexibility.
Experience using Microsoft Windows and Microsoft Office.

Nice To Haves

Bachelor’s degree in a Human Services field preferred.
Prior project-management experience preferred.
Proficiency in Excel preferred.

Responsibilities

Lead, coach, and mentor the QA staff, including one coordinator.
Develop and deliver training and mentoring to employees to support adherence to regulations, policies, and procedures.
Assist with quality assessment, intervention, and enhancement of services and supports.
Help ensure that services are delivered at the highest possible quality.
Participate in developing, reviewing, and implementing plans of improvement when issues are identified.
Maintain operational quality processes through audits and inspections.
Identify service issues and barriers, conduct maltreatment investigations, and recommend service improvements to operational leadership.
Review data and provide reporting and communication.

Benefits

401(k) plan with up to 3% employer match after one year of service.
Pet insurance coverage options.
PTO that increases with tenure and PTO donation options.
Medical, dental, and vision insurance; domestic partners are eligible for dental coverage.
Long-term disability and life insurance at no cost, plus supplemental insurance options.
Flexible spending account (FSA) and health savings account (HSA).
National brand discounts.
Employee referral program.
Employee Assistance Program.
Access to Tapcheck to receive up to 50% of pay before payday.
Job mobility opportunities across Dungarvin’s 17 states of service.
Mileage reimbursement of $0.40 per mile.